Customer Experience specialist with knowledge of Marketing, Branding and Growth, seeking a challenging opportunity to resume my career in Customer Service Management. I have large experience in customer service/experience (face-to-face, phone and e-mail), office administration and events hostess.Throughout my career, I have managed customer expeciences to inprove the satisfaction, and retention while providing personalized services and support to meet and all expectations and requirements.Following are highlights of my experiences:- Business administration and management- Customer service and customer experience,- Knolege of Marketing, branding and growth- Reception,- events hostess and tourism- including other skills such as time management, great organization skills, Microsoft packageFluency in Portuguese and English;Stamp 4 (enable to work full time in Ireland)Contact: jessicazanatta89@gmail.com+353 083 0491496
My Lily Cosmetics
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Sales AttendantMy Lily Cosmetics Jul 2023 - PresentCounty Dublin, Ireland- Personalized service seeking to ensure high levels of customer satisfaction through sales service;- Maintain excellent store conditions and visual merchandising standards;- Seek to understand the needs and desires of customers;- Recommending items that meet customer needs;- Demonstration of how the products work;- Providing excellent customer service
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Child Care SpecialistPrivate Family Feb 2018 - PresentDublin, Condado De Dublin, Irlanda- Supervising children's daily activities, helping to build good habits, promoting social and educational development, modelling and encouraging social skills.- Providing positive reinforcement and a safe environment, offering emotional and physical support for children.
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Marketing, Branding And GrowthPontifícia Universidade Católica Do Rio Grande Do Sul Jan 2021 - Aug 2022Period dedicated to the development of Marketing, Branding and Growth knowledge. -
Office AdministratorConfecções Duplo Z Oct 2014 - Jul 2017Lajeado, Rio Grande Do Sul, Brazil- Customer service in person, by email and phone;- Financial sector, payment of bills and purchases of goods and materials for the company;- HR sector, coordination of the team of employees, hiring and payments of employees, coordinationof social networks and marketing from the company.
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Administrative AssistantProjeta Eventos Jca Jul 2012 - Oct 2014Lajeado, Rio Grande Do Sul, Brazil- Customer service in person, by email and telephone;- Financial sector, payment of bills and purchases of goods and materials for the company and forcustomers;- Contact with suppliers to confirm services;- Reception and coordination of receptionist teams to the events;- Creation and organization of a general check list of events;- Coordination of social networks and website. -
Culture And Tourism InternSesc/Rs Sep 2011 - Jun 2012Lajeado, Rio Grande Do Sul, Brazil- Customer service in person, by email and phone;- Sale of tourism and travel packages;- Organization of culture and leisure activities;- Organization of internal company events;- Purchase of materials for events and activities;- Marketing and advertising of leisure activities and tourism. -
Financial AssistantBebidas Fruki S.A. Mar 2010 - Sep 2011Lajeado, Rio Grande Do Sul, Brazil- Generation of company accounts receivable reports;- Collection of customers in arrears;- Customer service by phone and email;- Banking and bill payments. -
Customer Collection And CashierLojas Colombo S/A Mar 2008 - Mar 2010Lajeado, Rio Grande Do Sul, Brazil- Calling and sending emails to customers for collection of late payments;- Generating customer reports on outstanding payments;- Cashier functions, receiving payments, banking, payments, financial sector organization. -
Student Advisor At Tourism LaboratoryUnivates Mar 2007 - Mar 2008Lajeado, Rio Grande Do Sul, Brazil- Assistance to students and the general public who visited the laboratory;- Organization of events and trips within the tourism course;- Contact with students and teachers to organize activities related to the course;- Purchase of materials used in activities and events;- Marketing and advertising of leisure and tourism activities of the course.
Jéssica Zanatta Education Details
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Tourism And Travel Services Management
Frequently Asked Questions about Jéssica Zanatta
What company does Jéssica Zanatta work for?
Jéssica Zanatta works for My Lily Cosmetics
What is Jéssica Zanatta's role at the current company?
Jéssica Zanatta's current role is Costumer Experience Specialist | Marketing, Branding and Growth | Event Hostess and Tourism Professional.
What schools did Jéssica Zanatta attend?
Jéssica Zanatta attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Unilasalle.
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