Jessie Held Email & Phone Number

Mounds View, Minnesota, United States

• Provide administrative support to Director of Medical Science. This includes managing calendars & meetings, coordinating domestic & international travel and expense reports utilizing SAP Concur.
• Manage leadership meetings by coordinating agenda, capturing meeting minutes & action items.
• Responsible for submitting new employee resource forms when there is a new hire or job title change to ensure organizational charts are up-to-date.
• Own and manage distribution lists for team.
• Planning staff virtual / in-person offsite meetings. Organizing agenda, ice breakers, capturing notes & action items, booking rooms / room set up.
• Assist with onboarding new team members.

Greater Minneapolis-St. Paul Area

• Analyzing agent errors to identify issues and trends.
• Create new processes and driving changes to existing processes to become more effective and efficient.
• Resolving complex inquiries and escalations from the field.
• Supporting the CBT Business Unit on improvement projects.
• Responsible for co-leading team meeting to keep team up to date on the current process updates and changes.
• Assisted agents in all of CV-Neuro with help on any questions or issues they may encounter.

Greater Minneapolis-St. Paul Area

• Process customer purchase orders submitted electronically, through email or by phone call.
• Provide professional level of support.
• Selected as part of the ‘Aortic Dedicated Team’. Serving as a first point of contact for field sales staff for emergency cases.
• Selected as a Structural Heart/Aortic Credit, Front & Back Office Mentor to assist agents learn different aspects of the business unit and help them integrate onto the sales floor.

Greater Minneapolis-St. Paul Area

• Evaluates patient’s financial status and establishes budget payment plans.
• Reviews explanation of benefits (EOBs) to ensure proper reimbursement of claims and reports any problems, issues, or payer trends.
• Collect on government Medicare, Medicaid, Worker’s Compensation, and commercial insurance and patient outstanding balances.
• Keep current with all commercial and managed care pricing models, rules and regulations.
• Responsible for all aspects of account follow up and collections, including processing appeals.