Jessie Johnson Email and Phone Number

In my current role as an Office Manager for the Office of Engineering and Project Management (OEPM) I act as an intermediary between the Associate Director, Division Chiefs and their respective Staff to ensure continuity of workflow, including the delegation of tasks and monitoring status of assignments. I maintain a current knowledge of pertinent County Administrative Procedures and Departmental Directives. Provide guidance, training, and instruction for the administrative support staff, adjusting workloads and assigning priorities when needed to ensure quantity, continuity, productivity, and timeliness of completed projects. Prepare Performance Appraisals for staff and provides counseling and recommendations for available training. Serve as the Payroll Coordinator, monitoring personnel issues, timecard preparation and submittal of same, with supporting documentation when appropriate. Prepare Payment Requests and Partial Receiving Reports for a variety of payments, i.e., blanket purchase orders, utility, SHA and other CIP related invoices, and compiles billing reconciliation and required reports. Maintain an accurate log of purchase order assignments within the Office. Prepares travel/training requests as needed. Serve as the Procurement liaison for the Office in the purchasing of all supplies, equipment, furniture, and periodicals for the Office. Maintain status of the Office budget and assists the Associate Director with preparation on a yearly basis. Oversee the daily operations of all systems. Participates as a critical/essential employee in the Department Snow and Ice Control Program and other emergency or special activities as assigned. Performs other managerial tasks as needed.

In my current role I establish, maintain, monitor, update and close cases; reviews case files to determine what type of pleadings should be filed. I prepare various legal forms. I prepare reports; monitor and maintain an up-to-date tracking system; answers and screens incoming telephone calls for attorneys. I respond in writing or over the telephone to inquiries and requests pertaining to open cases. I am responsible for typing letters, memorandum, reports, legal documents and pleadings. I act as liaison and person of contact with courts, attorneys, and others regarding questions, case status, and etc.

In my previous role I acted as the point of contact between executives, clients and employees. In addition, I updated internal databases, make travel arrangements, manage correspondence, oversee daily operations and procedures, design filing systems, review and approve supply requisitions, and respond promptly to managers’ queries. I took pride in developing new systems that encourage organizational efficiency. I also acted as the HR liaison for the company including interviewing, on boarding and operational procedure and policy.

I was responsible for developing and implementing organizational policies and procedures for the practice. Ensured all staff is properly trained and certified. I was responsible for ensuring the doctors maintain their credentialing and oversaw all processes for the surgical center including accreditation.

As an Executive Assistant I managed several reports, and financial statements. On a daily basis I used word processing, spreadsheet, database, and presentation software. I also managed the schedule for the entire company to ensure efficiency when completing jobs. I handle any complaints and resolved all client issues.

I was promoted to the Personnel Manager position in January of 2015. I advise the practice on organizational policy and recommend needed changes. I perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures. I interview, plan and conduct new employee orientation. I ensure all staff is properly certified and the office OSHA, HIPAA, and JACHO compliant, as well as ensure we are meeting Meaningful Use Standards set by CMS. Currently I am rewriting the the Employee Manual and bringing it up to FLA standards.

As a receptionist I was responsible for answering telephones and direct calls to appropriate staff. I would often schedule and confirm patient medical consultations as well as maintain medical records, technical library, or correspondence files. I would also greet visitors, ascertain purpose of visit, and direct them to appropriate staff. I also verified insurance plans and benefits and processed payments when appropriate. As a dedicated staff member I would always assist in others areas of the office such as clinical and billing which lead to a promotion January of 2015.