Jessie Lim Email and Phone Number

Define and implement strategy for social media support • Drive improvements for options and content of self help • Identify innovations to improve support for end users • Establish governance with global knowledge leaders • Identify recurring issues and highlight to service owner; help find opportunities to reduce end user issues • Identify opportunities to send tickets to the appropriate queue at creation • Standardize communication and marketing processes globally • Work globally to ensure consistency and acceptance for their respective region • Collaborate with other teams to improve support tools