Jessie Mohn Email & Phone Number

Seattle, Wa

- Scorecard Management- pulled/created monthly KPI metrics & customer insight reports to share out to broader supply chain- Cross Functional Partnerships- effectively interacted with Demand Planning, Supply Planning and Sales to ensure knowledge of product availability - Inventory management- implementation of order tracking, utilization of hyper care for new and limited time offerings to ensure successful launch paired with product availability for our customers- Account Management-oversaw portfolios for multiple sales directors while providing superior support for key accounts: Meijer, BJ’s Wholesale, CVS, Walgreens, and 20+ regional accounts- Customer Relations- effectively managed customer relationships to address extremely volatile and unprecedented demand brought on by the COVID-19 pandemic - Order Tracking- created and maintained reporting of daily shipments, revenue slipping from month to month and communicated reason codes for slippage

- Daily Tasks- responsible for multi-million dollars in cost avoidance aimed at mitigating and eliminating customer chargebacks/ fines- Cross Partnerships- maintained effective relationships with other departments such as Transportation, Distribution Centers, Demand & Supply Planning, Sales, and Pricing- Order management- daily maintenance of customer orders, providing prompt resolution of issues (pricing, inventory availability, on-time delivery, forecast alignment to ensure seamless order to cash flow- Customer Metrics- maintained personalized customer service strategies as the primary contact for Starbucks Supply Chain, and our industry leading Foodservices (Sysco & Vistar), CPG (Target, CVS, and regional accounts) - Portfolio Management - analyzed supply chain data by gathering information directly/indirectly with internal and external customers to identify and implement creative solutions that balanced services and cost while meeting or exceeding customer targets

Greater Seattle Area

· Directly support all North America licensed stores through the new store opening process. Proficient in the Starbucks new store process as well as understanding the nuances of each licensee to ensure that each customer has a successful open. · Process improvement-o Lead simplification of cancelled lines recovery process. By integrating the IHMT Global Item Finished Goods report into the process, able to eliminate duplicate work being completed by multiple partners and decreasing processing time by over 50%. o Simplified Order Tracking: easy to read tracker, less time to update tracker.o Proactive New Store Emails: email to District managers reminding them of specific timeline for new stores and resources available. Reduced amount of escalations in getting store set-up, less back and forth to have initial order forms submitted. o Updated training documents: simplified documents making them easier to read and follow, included screenshots when needed.

Greater Seattle Area

· Provided order and delivery resolution for 2855 North American company operated and licensed stores. · Owned the order and delivery relationship for Disney by working cross functionally to support the high visibility account. · Used trend analysis to identify and escalate issues to leadership and appropriate field partners.

Tacoma Wa