• Led a six-member team to develop a new Salesforce ticketing system for the Terry OITS Help Desk• Integrated a calendar feature for better organization and set up automatic reminders to address missed appointments. Created a knowledge repository to empower users to solve issues independently, reducing the help desk’s workload• Facilitated daily stand-up meetings to resolve roadblocks, keeping the team on track. Maintained effective communication channels with team members and stakeholders, addressing issues quickly and ensuring transparency• Delivered all user requirements on time, exceeding the goal of a 15% reduction in ticket submissions (target: 10%). Recommended tracking customer satisfaction in future updates to ensure the knowledge repository met user needs

● Facilitated the development of essential life skills in elementary and middle school students, resulting in a 25% increase in their goal achievement rates through personalized guidance in one-on-one and group settings● Instructed students in algebra and geometry in one-on-one and group settings, leading to an average improvement of 15% in their test scores and a deeper understanding of problem-solving techniques● Cultivated rapport and established trust with students and parents, fostering a supportive and productive learning environment that improved student retention by 12%● Employed diverse teaching methods and motivational strategies that inspired students to achieve academic excellence, contributing to a 90% satisfaction rate in feedback surveys

● Enhanced students' understanding of complex concepts, resulting in a 17% average improvement in grades through targeted homework and test preparation assignments● Leveraged whiteboards and visual aids, such as diagrams and charts, to increase the effectiveness of study sessions, leading to higher engagement and retention of material● Coordinated schedules and adapted to the dynamic needs of students, providing flexible support● Maintained detailed records of each tutoring session using Student Progress Records and relevant forms, ensuring accurate tracking of student progress and identifying trends for targeted interventions

• Developed meaningful and lasting connections that continually support my personal and professional growth• Took on a mentorship role with younger members and fostered a community where members with different academic and professional backgrounds could come together to share experiences and insights• Collaborated with fellow members and learned about different career paths within the tech industry and gained valuable insights into emerging trends and technologies• Organized and facilitated hands-on coding workshops for local elementary and middle school students, introducing them to fundamental programming concepts while ensuring activities were accessible to all participants

• Built relationships with faculty and industry representatives in the field of information systems• Worked with IT professionals to enhance programming, analytical, and networking skills

• Digitized the club's recruiting process through Google Forms, resulting in a 30% increase in membership applications and streamlining the administrative workload for club officers• Collaborated with the club treasurer to design and develop a financial analytics dashboard using Tableau to track key metrics, including profit, revenue, expenses, and member growth for each semester• Developed a revenue performance area line graph that visualized semesterly trends, enabling the club to anticipate seasonal fluctuations in membership revenue and strategically plan events. Increased membership revenue by 56% over the next two semestersDesigned an expenses breakdown chart to categorize key cost areas such as equipment purchases and event fees. Identified areas for cost optimization, reducing total operational expenses by 22% over the next two semesters while maintaining high-quality events and training• Mentored junior members, offering personalized guidance and fostering a supportive environment to facilitate their growth and progress in martial arts• Spearheaded initiatives to organize self-defense workshops for campus community members, promoting safety awareness and empowerment among participants

• Collaborated with interns and LAN teams to accurately place 800+ access points (APs) across 11 office buildings• Cross referenced inventory data of APs between the Cisco Digital Networking Architecture Center and Cisco Prime Network. Decreased costs by 20 percent by identifying APs that did not exist or were down• Worked independently and as part of a 3 person team on gathering stakeholder requirements and creating mockups of a visually appealing website• Collaborated with internal and external design/dev resources to implement scalable front-end templates and design modules. Developed a custom form to gather data polls based on user input