- Supported MySynovus mobile banking application team through mobile build creation, application testing, and service enablement during development, testing, and release efforts

- Assessed and resolved issues as Tier 1 ServiceNow ticket support for legacy portfolio users in Clarity based project management system- Led requirements gathering initiatives to identify existing development quality metrics forconsolidated reporting efforts for leadership view- Analyzed and identified test database access history for unused server clean-up effort

- Owned Premier Banking Core client conversion requests, including schedule coordination, status update communications to conversion teams, and initial event form verification- Analyzed “Likelihood to Recommend” scores received from clients on a monthly basis to identify high-level, recurring issues across multiple customers using Microsoft Excel- Maintained and updated high-level summary data of all Premier and Precision Banking Core events for banking executive leadership team on a weekly basis using Microsoft Office Suite

- Process owner of application developed in Quickbase integrating with internal customer database application, internal company resource application, and database reporting applications- Lead requirements elicitation meetings and created documentation with application business owners and subject matter experts- Facilitated communications between application and team leads for integration expectations, timelines, development, and testing- Investigated and facilitated bug fixing in production application between business users, agile development team, and relevant integration teams and leads- Developed test cases for 3+ separate integration efforts and lead testing sessions with developer teams, application teams, and business users to validate and approve functionality- Oversaw application translation efforts with external vendor, including process documentation, quality assurance testing, and intracompany review meetings

- Identified business needs for 3 separate web-based legacy system replacements in waterfall, agile and hybrid process settings- Maintained and updated JIRA board with a range of 10-20 development stories by receiving updates from team members- Created 3+ functional specification documents detailing required project requirements, UI and layout image mock-ups- Developed 30+ test cases and completed quality assurance testing for web-based applications- Facilitated daily/weekly stand-up calls with development teams of 2-6 global agile members, evaluating work and project status as well as addressing roadblocks and concerns- Attended post-project release hyper-care bridge meetings and assisted with technical support and management escalations

- Served customers including students, faculty and staff, and campus guests- Maintained station food stock and supplies along with cleanliness and sanitation requirements- Trained in proper food health and safety protocol

- Developed front-end and back-end code of a webpage replacement project- Used HTML, CSS, Javascript, C#, and ASP.Net for webpage development-Held one on one meetings engaging with global resources for project requirements