- Responsible for timely and accurate delivery of monthly reporting of new business profits/embedded value (NBP), quarterly dialogue with financial forecasts and business planning.- Provided insights to management for them to take appropriate and timely action to improve company’s performance.- Improved existing reporting workflow to improve accuracy and efficiency of NBP reporting, while ensuring clear and proper documentation and audit trails are kept for any enhancement made. - Provided constructive feedback regularly to the team and guidance to help them improve their technical competency.

• Re-launch of Investment Linked Products in compliance to new BNM Guideline on ILP business – involved in profitability testing, preparing requirements, reviewing sales materials, system UAT and submission of Product Documentation to BNM.• Endorsement project for the company’s flagship product and a Bancassurance product, in which I had active collaboration with colleagues from other departments including Operation, Product Development and Business Analysts.• Life Insurance Annual Premium Statement (LAPS) project – involved in reviewing business requirement, discussion on system enhancement, system UAT, post-production and adhoc verification of LAPS.• Policy servicing – attended to enquiries and requests on policies/products raised by customers and/or colleagues from other departments, including requests for verification of numbers, projections of cash value and other explanations on the policies/products.

Professional associate in Pricing department.

My main responsibility was to investigate the historical trend in Gross Value Added (GVA) of Medway. I also provided recommendations on industrial sector that the council should help develop in Medway in order to further improve the GVA of the region.

- Served customers by making reservation, taking orders, serving food, taking payment, dealing with their requests and complaints- Helped with opening and closing, stock checking, and ensuring cleanliness and hygiene of the restaurant- Trained new waiting staff in the restaurant- Worked in a team and maintained good communications with the staff in the front of house as well as with the staff in the kitchen - Also worked temporarily as the Administrative & Marketing Assistant for a month, dealt professionally with customers'​ enquiries and feedback via emails and phone conversations, maintained good relations and communications with suppliers and other business contacts of the restaurant

- Worked under Internal Affairs and Performance Department, helped conducted interviews for recruitment of new associates, reflected on existing key performance indicators for the associates and made improvements - Participated in the execution of the Induction Programme for junior associates, worked with a few associates and initiated the Ohana system which aimed to help the junior associates to gain more understanding on the council as well as to create a sense of belonging - Participated in the planning and execution of the event Idea Lab, a hackathon-like event with the theme on gamifying achievements in extracurricular activities

- Participated in the Induction Programme and worked with the team to propose a new event to the potential "sponsors"​ roleplayed by the committee of the council - Joined the Finance & Corporate Relations division and the Internal Affairs & Performance division during the rotations - Completed group tasks as well as individual tasks allocated in the two divisions, including reviewing budgets of past events and reaching out to new "sponsors"​ roleplayed by the division's directors (FCR) as well as reviewing recruitment process (IAP) - Improved networking skill, teamwork, analytical and negotiation skills

- Taught students from Year 1 to Year 5 in various subjects - Prepared teaching plan before classes and evaluated outcomes of the teaching after classes - Dealt with unexpected events that happened to the students in the school - Trained students in speech giving and story telling