Jessie Yi Email and Phone Number

Run Asia Digital Site Operations organization. Focus on customer satisfaction through proper service management and active use of KPI’s and collaborate with Digital teams to propose IT solutions and address the business needs and improve the business efficiency.Lead regional IT projects to ensure strategic requirements and were completed timely and within budget constraints and proper hand-over of projects to operations.Manage APAC Region IT purchasing agreements according to the Group IT guidelines. Prepare and manage Digital forecast & budget of Asia in alignment with targets and frame.Ensure overlapping competencies and create flexibility in performance of operational disciplines to support needs growth.Maintain standard operation processes aligned with ITIL guidelines and ensure standardized service levels aligned with criticality of systems to the business

Optimize the profitability of the group by implementing smooth and consistent IT structures to minimize waste due to IT throughout the value chain within region Resolve IT problem quickly and cost-effectiveParticipate in center of Excellence (AX, operations Infrastructure)Project Manager of Digital IT Operations for preparing Microsoft ERP Implementation Liaise with various vendor for the company software and hardware need

Implement IT Service management in China which IT Servicedesk is centralized platform. Resolve any IT problem quickly and cost-effectiveLead ERP projects Scala upgrade in China and hand-over to operations. Participate in center of Excellence (ERP Scala , operations Infrastructure)Project Manager of IT standard platform Liaise with various vendor for the company software and hardware need

• In house and Regional end user support• In house and regional office System and Network administration and support• Implementation and maintenance of in-house developed system• Liaise with various vendor for the company software and hardware need• Lotus notes support for local and regional office

Factory End-user supportERP Scala system support Implementation & Installation of OS/application software.Installation of workstation/serverImplementation, maintenance & to improve the company’s Local Area Network/Wide Area Network