Jessie Garmon, M.Ed. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Screencastify is a small to mid-sized SaaS edtech company, specializing in providing a streamlined technology platform for schools to create and manage effective video communication.As a Customer Success Manager, I partner with 150+ schools and school districts, worth a total contract value exceeding $1.3 million. I oversee the entire customer journey from sales hand-off and onboarding to renewals, including product adoption, implementation, training, and usage data. I regularly communicate with customers to solicit product feedback and align the product with their goals, while analyzing data to identify at-risk accounts and developing strategies to retain them. Additionally, I collaborate with the sales team to create strategic growth plans and identify opportunities for upselling and cross-selling.

Chicago, Illinois, United States

Chicago, Illinois, United States

At Chicago Super Sitters, a premier babysitting placement service, I provided exceptional childcare services to diverse families, ensuring each child’s unique needs were met with professionalism and care. Maintained open and professional communication with families, providing regular updates and addressing concerns to foster trust and reliability, while also showcasing strong organizational skills to manage multiple caregiving responsibilities effectively.

Glen Ellyn, Illinois, United States

As a Pre-Kindergarten teacher, I worked with students of diverse needs and backgrounds, tailoring learning experiences to support each student's success. I collaborated with senior executives, external community stakeholders, and internal team members to develop and implement strategies that enhanced outcomes.Responsible for managing two classes of 18-20 students in a fully inclusive environment, I integrated research-based practices with students’ interests and backgrounds. I collaborated weekly with special education professionals to differentiate instruction and ensure equitable learning for all students. Additionally, I trained support staff on strategies to enhance student engagement and social-emotional development.My role involved documenting and assessing individual progress, developing tailored support plans in partnership with families, and utilizing various communication methods to provide feedback on strengths and growth opportunities. This experience has equipped me with strong skills in stakeholder collaboration, strategy implementation, and performance assessment, aligning with key competencies in customer success management.

Glen Ellyn, Illinois, United States

Appointed as one of two teacher representatives on a team of internal and external stakeholders, I played a key role in evaluating diversity, equity, and inclusion policies across the school district. Reviewed data to identify inequitable practices and proposed initiatives to senior executives to build and enhance equity-centered practices, advancing the district’s goals for a more inclusive educational setting.

Nominated by colleagues as the Pre-Kindergarten representative on the Building Leadership Team at Forest Glen Elementary, I served as a liaison to share insights and feedback from the Pre-Kindergarten team with a wider team of peer representatives from all grade levels. I collaborated across departments to analyze school-wide data trends and establish annual KPIs. Additionally, I engaged with senior-level stakeholders to align on goals and advocate for the Pre-Kindergarten team's needs, while effectively communicating key points from meetings to enhance instructional strategies and achieve organizational KPIs.

Glen Ellyn, Illinois, United States

While teaching at Forest Glen Elementary, I also served as a technology mentor for the district, combining my passion for technology and training to help colleagues enhance productivity by demonstrating the benefits of various tech platforms. In this role, I designed and delivered professional development training to drive Google Workplace adoption, provided individualized training based on colleagues' needs and feedback, and supported the integration of technology into classroom practices, streamlining workflows and improving instructional delivery.

Master Of Education - Med, Education Policy, Organization And Leadership

Areas of Concentration: Diversity and Equity, Human Resource Development

Bachelor Of Science - Bs, Early Childhood Education And Teaching

Activities and Societies: Student Education Association, Illini Navigators, recreational volleyball leaguesHonors and Awards: James.