Jessie T. Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Bethesda, Md, Us

- Administer and maintain ServiceNow instances, including instance health checks, upgrades, and performance tuning.- Design, develop, and implement custom workflows, business rules, UI actions, and integrations tailored to business requirements.- Develop and maintain service catalogs, custom forms, and self-service portals to enhance the user experience and improve service delivery.- Integrate ServiceNow with third-party applications and APIs using REST, SOAP, and other protocols.

Bethesda, Md, Us

- Customize and configure ServiceNow CMDB, HAM and SAM module to drive data accuracy, completeness and enhance operational efficiency.- Collaborate cross-functionally to define and implement CMDB and asset management processes, ensuring alignment with organizational objectives.- Develop and manage integrations between ServiceNow CMDB/Asset Management and other applications to enable seamless data flow and automation.- Provide expert technical support for troubleshooting CMDB and asset management issues, ensuring swift resolution and minimal disruption.- Design and deploy ServiceNow workflows, reports, and dashboards to drive insights and inform decision-making related to CMDB and asset data.

Bethesda, Md, Us

- Managed requests, incidents and problems received from 2500+ above properties users across US Canada by leveraging ITSM best practices- Partnered with ServiceNow developers to build customized service catalogs, workflows, and SLA for US Canada continent IT team- Created standardized KPI reporting for all US Canada field IT associates using ServiceNow Dashboard, Performance Analytics, and Power BI reports- Managed the entire lifecycle for IT hardware equipment for above property users, including procurement, inventory management, technical troubleshooting, and end of life disposal- Contributed broad technical experience to improve efficiencies in the help desk processes, and to ensure optimal operations delivery as needed to meet business requirements

Bethesda, Md, Us

- Led pre-opening IT support for JW Marriott Orlando Bonnet Creek Resort & Spa and assisted with IT support for surrounding Central Florida Managed by Marriott properties- Collaborated with various vendors to meet technology objectives and facilitated successful execution of all elements of on-site installation including property network infrastructure, on-site servers/virtual servers, guest room entertainment (GRE), Oracle POS, and other back-of-the-house applications.- Crafted communications with all key stakeholders throughout the implementation process and provided technical guidance to property end users- Ensured technology assets were deployed appropriately based on staffing needs

Orlando, Us

- Provided end-user support for a complex hotel of 2,267 guest rooms, including troubleshooting PC hardware/ software/ network issues, and maintaining POS systems for 17 resort restaurants and banquets - Responsible for managing 630+ mobile phones and 760+ iOS devices via VMWare AirWatch MDM

Orlando, Us

Gained experience in various departments in the hotel operation, positions include:- Sales coordinator, meeting & event management (Oct 2016-Jun 2018)- Group housing coordinator (Nov 2013-Oct 2016)- Front office associate (Jan 2013-Nov 2013)

Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management