As a Senior Learning & Development Consultant, I continue to perform the tasks of the L&D Consultant defined in the description below and these additional activities.• Create L&D job descriptions, levels and onboarding plans• Interview and assist w/ hiring new L&D staff• Onboard and cross-train new L&D staff• Serve as Intranet Development Champion: Unily• Collaborate with business leaders to assess ongoing and evolving priorities, assists with driving the execution of latest business initiatives• Partners with Project Management, Engineering, Software Development, Solution Services, Product Development, Marketing and Communications, Operations, Sales, Legal and Account Management teams to create new external client facing product curriculum enveloping both hardware and software solutions. Manages multiple curriculum portfolios, including new solutions and the ongoing maintenance of existing solutions. • Update manuals with client facing changes through the bi-weekly/monthly software releases • Document technical specifications and “how it works” for new hardware product releases• Create new client facing curriculum

As a Sr. L&D Consultant for Verra Mobility Company I am responsible for both Hardware and Software training for our Global Portfolio of Public Safety - Government Solutions Clientele. My responsibilities include: • Demonstrate and answer questions about our products and services to potential customers during the competitive bid process• Study client Business Rules Questionnaires and SaaS workflows to learn their custom build and in turn design correlating training collateral• Review, apply and reinforce knowledge of local and state legislation which act as our guideposts to our programs • Schedule and facilitate training consultation with our clients• Create training needs analysis • Develop training plans• Instructional design• Manage course scheduling and invitations• Facilitate new program implementation and new user to existing program training• Certify Operators of our Mobile Speed RADAR equipment• Certify Operators of our Handheld LASER equipment• Host regional training conferences• Manage travel arrangements• Travel• Manage expenses and expense reporting• Evaluate success of training and create course revisions as required• Compile post training follow-up and lead issue resolution meetings• Share Voice of the Customer with internal teams• Tools: MS Outlook, SharePoint, Word, Excel, PowerPoint, Visio, SnagIt, Atlassian Confluence Wiki, TFS Azure DevOps, ServiceNow, PowerBI, Freshworks, Dovico, Mimeo Print• Training Platforms: Webex, Adobe Connect, GoTo Meeting and Training, MS Teams, Zoom• LMS Experience: Skillport, Docebo, Moodle

As the Communications Director for Cyclone Wrestling Club I managed the monthly print and e-newsletter, website and e-communications content. The Cyclone Wrestling Club was a Non-Profit organization providing financial assistance and training opportunities for post-collegiate wrestlers that are training for international competition in pursuit of their goals to win World Championships and Olympic Gold Medals. Financial assistance was also provided to the Iowa State University Cyclone Wrestling Team in pursuit of NCAA individual and team championship in compliance with the requirements of the NCAA, The Big 12 Conference and Iowa State University.

Delivered functional related training to Wells Fargo Regional Banking team members. Training included skill based workshops, ad hoc training, product programs, customer service skills, new hire classes, and release workshops. Also, responsible for developing training modules, materials, and workshops.

In my role as a Service Processing Specialist I collaborated with over 200 Wells Fargo Personal Bankers in the states of Iowa and Illinois to process Home Equity loan requests. Providing customer service, reviewing income, ordering appraisals, clearing title, and preparing loan documents were some of my primary functions. I averaged 99 percent accuracy in audits of my files in 2006 while also scoring 8 percent better than the center average on quality and control for loan document accuracy.