Jessie Kuse Email & Phone Number

Columbia, MO, US

• Gathers data from scraping, reports, panels, and recent homebuyer surveys from the geographic bounds of each market.
• Maintains, creates, and updates client database.
• Responds and addresses internal tickets via Zendesk.
• Creates surveys for Recent Homebuyers, Peers, and oversees Blue Ribbon Panels.
• Verifies candidate eligibility for awards and scores.
• Overhauled and created training material for new hires in the research department, organizing training material into a better structure and flow.

• Reviews, screens, and organizes nominations and applicants for the Future Class, a niche group of innovative and diverse individuals who represent the future of the gaming industry.
• Updates the director on the nomination/application process.
• Runs the Future Class Discord.
• Narrowed nomination pool from 3,000 to 200 in 2 months. Researches applicants and collaborates with the director to select the top 50.
• Drafts and edits communication for the quarterly The Game Awards Future Class newsletter and biographies for the website.
• Runs moderator meetings with high-profile gaming industry leaders; coordinate mentoring calls with moderators and nominees.

Lees Summit, Missouri, United States

• Assists customers with utilizing physical and virtual resources offered at this branch and through the network of 34 locations.
• Processes orders, helps customers use library technology, and troubleshoot OverDrive issues.
• Coordinates schedules, meetings, and materials for 9 book clubs.
• Streamlined passport reporting to accurately track passport revenue and profit by library location by creating and implementing a new tracking process.
• Helped design basic and advanced ebook training used to train new hires at the branch; lead 1:1 and small group training sessions.
• Market community events and library resources by communicating initiatives and themes with the branch and headquarters.

Lone Jack, Missouri, United States

• Updated newsletter and created template for current and future use.
• Monitored social media and created content.
• Organized and transcribed historical documents from the Civil War Era.

Lee's Summit

• Provided thorough support and problem resolution for clients.
• Assisted clients with computers, phones, TVs, video game consoles, and cameras.
• Repaired devices and provided follow up support for clients.

Lee's Summit

• Ran returns and exchanges for the local Best Buy, as well as manning the cash register and answering phones in a multi-channel sales position.

Professional Writing

Associate Of Arts - Aa, Arts

High School Diploma, 4.3

Activities and Societies: First Robotics Team 1986: Team Titanium National Honor Society