Jessie Freeman Email and Phone Number

Senior Analyst, IT Client Support2016 - Present• On-site support for newly acquired Metro Medical business asset as primary RCS analyst• Focus on network and systems integration of Metro Medical assets into the organization• Responsible for location’s asset management system.• Served as additional remote and on-site support throughout middle Tennessee • Assisted with planning, deployment and development for projects throughout the regionOffice Automation Analyst 2014 - 2016• Utilized creative troubleshooting skills to resolve a wide variety of enterprise environment issues• Remotely supported over 34,000 employees, specializing in VPN, Citrix VDI environments, hardware, Microsoft Office applications, Windows OS environments, and VOIP issues• Served as team Level 1.5 providing secondary expert assistance as needed

• Refined and improved existing documentation system and methods• Developed, deployed and provided training to utilize alternative software-based transcription • Streamlined record tracking through design and implementation of nationwide database

• Operated throughout US deploying and upgrading networking infrastructure for a wide variety of clients• Planned, deployed, and configured infrastructure solutions to medical practices throughout Southern CA• Ensured up to date security measures to comply with relevant industry and governmental regulations

• Assisted in design and implementation of organization-wide cart overhaul• Lead IT asset on patient entertainment VOIP system project • Built, configured, and tested network deployments in newly constructed facility• Monitored, configured, managed, and repaired operational devices, programs, and equipment• Directly repaired, configured, and monitored VOIP devices and network• Assisted with repairing, configuring and troubleshooting TCP/IP network devices

• Developed and provided training in voice-recognition software-based transcription method • Maintained Secret level security clearance working with classified data and records• Repaired, deployed, and maintained specialized industry software and devices