Real Estate/ Business Owner/ Customer Success Management/ Customer Support/ NegotiationsEmail: nels1.jessie@gmail.comI'm a disciplined, confident and ambitious Real Estate Broker/Business Owner/Customer Success Manager with 6 years of dynamic career experience in SaaS. I'm adept at juggling multiple priorities concurrently, ensuring timely follow-through conducive to project objectives. I thrive under pressure, leveraging a strong work ethic to achieve goals autonomously. I'm dedicated to maintaining customer engagement, offering unsurpassed service to clientele at all times. I maintain consistent attention on each deal, working intensively with all stakeholders. I operate well cross-functionally to oversee asset management and investment processes and operate as a dynamic team player and self-starter with excellent time management skills and strong work-from-home experience. After working 6 years in the beauty industry, the experience enabled me to expand to become a business owner in both hospitality and an independent salon owner for the next 16 years. It gave me the freedom to be a work from home parent, and skills needed to navigate the successes and failures with confidence while learning along the way. I relocated across the country in 2016, which gave me the chance to dive into Residential Real Estate that was always an interest and curiosity. Combined with my customer service/success experience, it allowed the expansion of roles to become an Acquisition Specialist at Redfin's new business venture/startup ibuyer, RedfinNow. I'm now open to new opportunities and seeking a remote role that will allow for career progression. I would love to connect! My contact info: nels1.jessie@gmail.com.
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Real Estate Acquisition SpecialistRedfin Sep 2021 - Nov 2022Remote● Secured licensure across a three-state region to lead 311 property acquisitions, acting as the foremostcustomer contact seeing 64 in first two quarters through to closing (2022)● Mastered 50/50 advocacy for customer and company with integrity and transparency● Engaged in important contract negotiation and customer portfolio management processes● Actively ensured clear and consistent communication including follow-up, delivering next -step guidanceand organizing inspection and photography processes● Meticulously gathered data for use in important operations, using this information to respond toprocedural questions● Fostered positive vendor relations, working as a key part of procurement● Coordinated inspections, photography and offer delivery procedures; also managed contracts,addendums and amendments in a manner conducive to customer service excellence● Garnered positive customer reviews, with 311 deals completed to date● Oversaw vendor recruiting and management; also guided trainings and developed company protocols● Actively collaborated cross-departmentally to enhance workflow and customer satisfaction● Collaborated to oversee team building activities and planning initiatives -
Associate Re AgentRedfin Feb 2017 - Sep 2021Raleigh-Durham-Chapel Hill Area● Engaged buyers in both physical and virtual property tours; also conferred with Photographers and leadMatterPort scans to lead virtual walk-throughs of all listings● Performed in-person inspections and operated as a stand-in for closings during Agent absences● Helped Lead Agents facilitate pick-up/drop-off for DD/EM checks; handled lock box installation andremoval as well● Demonstrated expertise in managing and keeping track of customer files across assigned market areas● Worked in a contracted capacity until 2021 before being brought on full-time by RedfinNow -
Business OwnerThe Valley Motel Aug 2001 - Dec 2016Dresser Wi● Revised financial accounts using up-to-date revenue and expense data● Seamlessly coordinated administrative and managerial functions, counting available rooms andmaintaining accuracy across all billing reservations; also facilitated room reservations for guests withspecial needs● Swiftly identified and resolved discrepancies to ensure compliance for the Accountant● Approved, supervised and managed the progress of renovations in 2015; also grew occupancy by 50% asa result of establishing tactical partnerships with a nearby ski resort● Flawlessly executed projects, measuring progress, work quality and team performance
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Business OwnerValley Nails Nov 2001 - Apr 2016Dresser Wi* Flawlessly executed projects, measuring progress, work quality and team performance* Ensured timely service, handling core duties such as POS transactions and opening/closing procedures* Responded readily to phone and in-person client inquiries, treating all with respect when sharing serviceinformation
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Jessie Nelson
College Of Arts & Sciences At University Of Tennessee, Knoxville | Kapi Pre-Law & Gov. Fraternity MemberKnoxville, Tn2tropicalsmoothie.com, tropicalsmoothie.com -
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Jessie Nelson
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4act.org, amfam.com, amfam.com, amfam.com
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Jessie Nelson
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