Ecommerce Management: • Key contributor to the strategy of Cotton Creations• Manage online products and pricing in a way that grows the business• Monitor demand and analyze data to anticipate inventory and make recommendations for process improvements• Maintain overall marketplace of the website, Faire, Etsy, etc. • Build content and marketing materials for the website, social media, email campaigns, flyers, etc.• Lead and manage the overall process for all projects, products, and/or servicesCustomer Service: • Answer customer service emails, phone and online chat• Work with client ideas, give art direction, and product recommendations• Promptly answering all quote and invoice requests with accuracy • Delivering a proactive and personal customer experience that goes beyond to develop relationshipsSales and Marketing:• Build rapport with B2B and B2C customers by problem solving and coming up with creative solutions to their needs• Retain and grow existing customer base while looking for creative ways to drive growth into new market segments• Merchandise booths and network in trade/industry shows• Develop marketing materials and targeted leads listsProduction Team Management:• Implemented and operate the print order management software• Develop processes and manage the day-to-day production line for 5+ team members• Schedule production ticket to maintain an efficient turnaround time• Lead, manage and report on overall productivity and quality assurance• Ordering supplies, maintaining and troubleshooting machinery and technology• Manage outsourced fulfillment ordersSupplier Management:• Maintain active awareness on industry trends, pricing and innovations for ROI enhancement• Conduct market research to identify new product suppliers that align with our brand• Place vendor orders and manage inbound deliveries

• Brand development including logo, print and digital marketing materials, and company vision• Ecommerce website design with product catalog and original blog content• Responsible for all product research, buying, budget and inventory management• Develop all product creative strategy including photography, descriptions, and advertising• Develop marketing strategies using social media accounts, SEO tools, and data analytics to result in increased sales and a growing customer base• Strategize with blended marketing, augment engagement, relevance, geography, and platforms• Complete reports including sales, profit/loss and expense worksheets• Schedule, display and sell merchandise at vendor events and pop-up shops• Manage all eBay store aspects; Above Standard Power Seller status; 100% Feedback rating• Manage all aspects of numerous selling apps including Poshmark, Mercari, Etsy, Craigslist • Maintain excellent customer service and customer/client relationships• Communicate with US and offshore manufacturers, vendors and businesses

• Collaborate with project managers, editorial, and design team to define project expectations and vision• Participate in art/design workshops and status meetings• Correspond with artists, studios, representatives and other vendors • Communicate effectively between clients and artists to uphold creative visions• Update client databases (1STEP/HOTS) and project trackers• Follow client production schedules and make deadlines• Commission creative and technical art/maps using offshore and US based artists o Inspect and route all passes of art: from sketch to final (traditional and digital art) o Give art direction and review art received against spec and guidelines while examining illustrator file for technical standards o Manage, organize, and deliver all contracts, invoices and art files

• Operated in an ecommerce team for a district of Chicago EZpawn shops selling on eBay, Amazon and Craigslist platforms• Completely managed all aspects of the eBay account:o Managed Inventory: Identified most profit performing merchandise from each store and researched optimal selling strategy on eBayo Prepared a variety of merchandise for sale, including testing, cleaning, repairing, etc.o Created quick and accurate listings using keyword optimization and professional photographyo Managed all customer service aspects; maintained an above average Power Seller statuso Performed all shipping tasks; ordered supplies and all communications with FedEx/USPSo Designed eBay store promotional branding, web banners, advertising postcards, etc.o Prepared all annual and daily sales and analytical reportingo Surpassed fiscal year sales goal

• Committed to increasing positive customer experiences by providing knowledgeable customer service while actively promoting monthly sales, using suggestive selling techniques to increase POS, and creating a great environment• Skilled in general office duties including answering phones, filing, compiling daily sales reports, closing and opening tasks and keeping a clean and organized store• Handled financial functions including cash control, balancing, preparing daily deposits, and system data entry • Maintained stock levels of high-demand items, kept up-to-date inventories, took yearly complete physical inventory, and regularly organized backroom• Displayed Hallmark merchandise using Hallmark planograms, schematics and creativity • Demonstrated strategic, optimal, and commercial visual product planning of allied merchandise and signage

• Updated data in McGraw Hill 1Step system and assisted in various projects• Researched creative images based on criteria and met all deadlines• Organized and completed Excel spreadsheets for photo and art counts• Perform typing or data entry for extended duration, Use computers to enter, access or retrieve data -(Temporary/Seasonal)

• Update accounting database• Fill out documents• Make copies and file paperwork - (Temp/Summer Job)

• Accomplished 225 hours for a summer Internship/Co-op • Used planograms for merchandise shifts and set up seasonal sales floor displays • Assisted in the smooth functioning of all aspects of the stockroom and cashier • Inspected sales floor to ensure that it was clean, organized, stocked and also merchandise was tagged/displayed correctly

• Lead a team to efficiently implement cleaning instructions accurately for each location• Entailed cleaning all parts of the apartments: Clean or vacuum floors; Dust, scrub and polish Kitchen/bath/laundry/bed room-(Temporary/Seasonal Job) August 2011 and August 2012

• Processed customer orders in a timely and accurate manner• Communicated tasks successfully with team members while maintaining a fun environment • Maintained organization and cleanliness of facility, scoring 98% and above on all inspections

• Participated in weekly meetings, phone calls and securing customer appointments • Built a rapport with customer base to increase sales• Contributed to team’s earnings by selling Cutco products Provide Customer Service, Demonstrate merchandise, Advise clients or customers, Answer customer or public inquiries, Arrange merchandise display, Assemble advertising displays, Conduct sales presentations, Sell products or services, Use computers to enter, access or retrieve data and Use public speaking techniques -(Temporary/Summer Job)