Oversee day-to-day business operations and staff of 30 within Administrative Operations, IT, Service, Warehouse and Sales. Project manage all IT initiatives, including but not limited to, office equipment deployments, telecom installations, IT hardware implementations, email migrations and integration of cloud-based solutions. Manage all facets of logistics coordination, inclusive of procurement, cultivating vendor relationships, optimizing routes and deployments of office equipment delivery/installations. Lead Human Resources activities including the formal implementation of hiring, training, onboarding, performance reviews, goal setting plans and disciplinary processes/actions. Introduced new process management and quality control procedures to increase overall efficiencies and reduce expenditures.

Led business operations initiatives for the corporate training and development solutions provider (Microsoft and Adobe trainings). Performed back-office functions including payroll, accounts payable/receivables. Supported Marketing efforts by developing ad campaigns, managing social media accounts, coordinating tradeshows and conferences, and designing and procuring all trade show materials. Led business development efforts including scheduling and performing onsite and online software demonstrations and executing proposals for sales/upsell opportunities. Assisted in application development through software testing and analysis.

Oversaw day-to-day business operations to drive client satisfaction and organizational growth. Supervised and directed department staff, driving performance and retention. Led HR functions including staff scheduling, payroll, interviews, performance evaluations, and professional development opportunities. Conducted inside sales outreach and sales administration. Developed student classes and course schedules.

Responsible for overseeing the daily operations of the branch, ensuring exceptional customer service and driving business growth. Acquired new accounts and maintained current accounts through internal and external sales outreach. Coached and mentored branch employees to drive achievement of individual and branch targets. Increased gross quarterly profit by 29% and received highest quarterly increase for the 2010 4th Quarter in the state of NY. Opened two new satellite locations to increase sales.