Jessie Roodman Email & Phone Number

San Francisco Bay Area

- First point of contact for all things Heath. Provide comprehensive support and guidance for all customers through phone, email, and live chat. - Provide in-depth Sales Consultation for high touch orders and gift registry management; track and troubleshoot web related issues; end-to-end management of return and exchange process; facilitate order tracking and UPS investigations/claims; and evaluate potential product defects and fulfillment errors and issue replacements as needed. - Work cross functionally with internal teams to provide top-level support for Showroom and Tile teams. Identify and escalate issues impacting the website performance and customer experience to Web team. Monitor real-time stock availability and follow up with Inventory and Merchandise teams to ensure replenishment and manage customer expectations. Processing press loans for PR and Communications team. Processing donations requests for Heath Gives.- Collaboration with Ecommerce and Experience teams to develop new UX features and functionality for website’s product and content offerings including Registry Redesign and any Product Refresh launches which may impact registrants

San Francisco Bay Area

- Engage with customers and designers in the showroom, by phone, and by email to communicate the compelling story of Heath and its products, achieve sales goals, and bring effective resolutions to any customer issues. - In depth knowledge of company wide teams and operations, as well as specific in-store systems and procedures. Ability to handle exchanges and store credits, set up and manage registries, and process in-store shipping and drop ships.

San Francisco Bay Area

• Accountable for the execution, management, and reporting on paid digital programs across mobile, native and social platforms. Oversaw delivery of +$5MM in digital programs from sale to project completion, ensuring client satisfaction, meeting all timeline milestones, and delivering within the approved budget. • Conduct and lead kick-off and status meetings regularly with clients and the internal teams to ensure thorough communication with all stakeholders at every stage of project execution. Create and maintain timelines and budgets, coordinated action items, and communicated cross-functionally to maintain workflow through the campaign completion. • Full ownership of Dwell’s Ad Operations department from managing network partnerships and programmatic deals, to set up and optimization of direct sales programs. Produced any and all reports for sales and clients (weekly and ad-hoc). Reconciled monthly billing reports for finance team. Proficient understanding of Third Party Ad Serving platforms/Rich Media providers (DFP/DFA/DART, Sizmek, IAS, Double Verify, MOAT).• Strategize and add to the development of sales processes, polices and procedures. Actively forecast and report revenue based on real time sell through and delivery. Research and vett new advertising opportunities and partners. Contribute to the development of Sales Marketing materials including Product Catalogue, Rate Card, and Media Kit.

Redwood City, Ca

• Secure multiple speaking and sponsorship opportunities for Retailigence's executive team. Coordinate all event logistics, exhibition booths, company travel, and marketing collateral. Developed 2014 Events Strategy and Budget.• Worked in tandem with Retailigence's PR agency to develop series of press releases, email campaigns, editorials, and case studies to successfully position company as a thought-leader within the Mobile Commerce and Marketing space• Initiated omni-view Marketing Workbook to process and support PR, Marketing, and Event objectives in a cross-functioning, actionable timeline.

San Francisco Bay Area

• Curated daily merchandise collections by building relationships directly with vendors to secure product and availability, negotiate pricing, and gather marketing materials.Utilized CMS platform to manage all product data and specifications.• Created and handled all Purchase Orders to vendors. Received all inbound merchandise shipments. Processed all customer transactions in order management system. Packaged and shipped all outbound customer orders. Coordinated all packaging media and shipping supplies.• Initiated Social Media Editorial Calendar. Implemented marketing strategies across all social media channels. Wrote copy for email marketing campaigns. Generated PR outreach leads.• Point of contact for all customer communications including service issues, general inquiries, membership and order status. General office administration.

San Francisco Bay Area

• Responsible for effectively running sales floor with daily supervision of associates to maximize customer engagement, task completion and sales. Top grossing manager on duty and sales performer consistently maintaining +75% to individual and store’s sales plan on weekly basis. • Developed action plans to improve key performance indicators to maximize business opportunities. Responsible for tracking, reporting, and delivering specified percentage sales in core product lines• In depth knowledge of in-store systems, policy and procedure, and daily implementation of administrative functions and business operations including scheduling, performance metrics, cashiering, and opening/closing practices• Merchandised mannequins, apparel, and signage in accordance with seasonal and product trends. Worked directly with Global Brand Presentation teams to execute monthly Floorsets and Visual Directives.

San Francisco Bay Area

• Client Services and Hospitality. Experience organizing and hosting events, lectures, and product demonstrations.• Public Relations with high level of experience maintaining Clientele base. Grassroots Marketing including use of social media outlets. Assembled and distributed press releases for clients.• Runner. Assisted with session setup and strike. Assistant Engineer with advanced use of Pro Tools in recording, editing, mixing (stereo and surround), and mastering. Knowledgeable in analog and digital consoles, multitrack recorders, and digital audio workstations. Proficient in music theory and composition. Tape machine calibration. advanced skills in soldering, wiring, and schematics• General studio maintenance. Managing inventory and ensuring proper coordination of daily necessities. Instituted guidelines for organization and replenishment. Regular upkeep of high visual standards and cleanliness

Recording and post production editing of live events. Event organization and hosting; marketing, public relations, and online community management. Administrative assistance. Production Team Leader for SF’s annual Litquake.

Extensive specialized training in apparel sales. Ordering/receiving. Merchandising. Answered/directed phone calls; cashiered; customer service.

Bachelor Of Applied Science, Sound Arts

General Education

Activities and Societies: SFSU Symphonic Band