Jessie Senecaut Email & Phone Number

Overland Park, Kansas, United States

-Fulfill a diverse array of roles and responsibilities for a fast-growing Managing General Agency, with five underwriting verticals, more than 15 lines of business with multiple carrier partners, and a total gross written premium of over $150M in 2023.-Oversee operations, develop workflow processes, and provide training for nearly fifty employees.-Lead a team with a focus on collaboration and empowering members to achieve excellence.-Identify and implement workflow efficiencies and system enhancements across multiple programs, leveraging expertise in the agency management system, IMS.-Create and maintain comprehensive reference documents, including training videos, manuals, and quick-reference guides to ensure staff are well-versed in updated procedures and compliance regulations.-Lead and support major projects across all underwriting verticals, collaborating with key stakeholders and outside vendors to ensure timely completion and exceed expectations.-Manage and communicate changes, including system upgrades and enhancements, to ensure smooth transitions and minimal disruption.

Overland Park, Kansas, United States

-Provided dedicated support, built strategic client relationships, and established client loyalty for a $5M book of business-Researched clients’ industries in order to understand and meet their commercial insurance needs. Fields included financial advisement, healthcare, and food services-Utilized numerous insurance carrier online policy management systems in order to quickly and efficiently bind and endorse policies-Conducted client meetings to discuss current and future insurance needs

Overland Park, Ks

-Provided dedicated support, built strategic client relationships, and established client loyalty for a $2.5M book of business-Managed a rolling monthly portfolio of approximately 50 renewals and maintained a higher-than-average 90% retention rate-Property and Casualty insurance specialist with a focus in Professional Liability-Completed competitive 18-month Associate Account Manager training program that included classroom learning, hands-on training, and specialized mentoring

Overland Park, Ks

Through the Associate Account Manager 18-month training program, I was given the opportunity to learn more about the insurance industry through specialized classroom settings, hands-on experience, and valuable mentoring.

Overland Park, Ks

Overland Park, Kansas

-Overhauled shipment handling process to increase productivity and positively impact payroll -Hired, trained, and developed a skilled team through on-going education to provide a joyful customer experience-Lowered monthly supply budget more than twelve months in a row by accurately tracking supplies and ordering based on forecasted sales-Analyzed reporting to maximize sales and increase customer satisfaction-Audit the store monthly, per company guidelines and safety standards.

Overland Park, Ks

-Responsible for and works directly with the Merchandise Presentation Lead to plan and execute implementation of product-In-season management to maximize sales and increase ease of shopping for customers-Use key performance indicators and other reports to accurately assess where and how to improve sales-Responsible for back room organization, product and non-merchandise-Assist General Manager and team with day-to-day operations

Overland Park, Ks

-Assist General Manager and management team with day-to-day operations-Provide excellent customer service to ensure customer loyalty-Hire, train, and retain a skilled team in order to provide a joyful customer shopping experience-Strategic planning, including business planning and sales strategies-Time management, including creating weekly schedule for entire team

Associate Of Arts (A.A.), Business Administration And Management, General

Education record

Activities and Societies: -Health Careers, President -Thespian Executive Board, Treasurer