Jessie Whitlock, Pmp, Pmi-Acp, Csm Email & Phone Number

Eugene, Or, Us

Projects Highlights:*Core Conversion, Infrastructure 2023-2024*CISCO SIG 2023*Citrix upgrade 2022*Debit Card Vendor Migration 2022*Windows Server upgrade 2022*SQL Server upgrade 2022*BI SQL Server upgrade 2021*ATM Fleet Replacement 2020-2021*Web Cloud migration 2020*Board Portal Implementation 2020*Cloud vendor selection 2019*Board Portal vendor selection 2019*ATM fleet upgrade 2019

Eugene, Oregon Area

Direct Sales

Eugene, Oregon

Project Highlights:* Value Based Benefits - New Implementation* Facets upgraded 5.4 R4 to 5.5 R2 - custom objects - OS - DB changes - Web interfaces- Other integrated systems. *Zelis Implementation - New Implementation - 3rd party out of area claim repricer*Population Dimensions - New Implementation - New Technology *Facets upgrade 5.4 R1 to 5.4 R4*Facets upgrade 5.3 R2 to 5.4 R1*Facets upgrade 5.1 R5 to 5.3 R2*Video Conference Bridge Replacement*Custom development of an Eligibility Manage System suite with ACA business rules *Edifecs Transaction Manager & Clinical Knowledge Pack - New Technology *Program Manager for cross functional ICD-10 Implementation

Corvallis, Oregon Area

Responsible for ongoing support and major portions of the design, development and implementation for Samaritan Health Plan systems. Organized, and facilitated work groups, analysis of projected projects, process changes and systems updates. Assist and lead processes regarding re-engineering associated with implementations and upgrades. Defined system and user acceptance testing processes. Assisted with training and education services. Identified and documented support requirements. Recommended support mechanisms.

Responsible for portions of design, development, and implementation for the ongoing support of Samaritan Health Plan systems. Developed work plans for projects, analysis of projects, process changes and system updates. Assisted and lead processes regarding re-engineering associated with implementations and upgrades. Implemented test cases for user acceptance testing, training, and education. Supported all systems before and after go live with excellent customer service.

Corvallis, Oregon Area

Executed batches on batch application server, supported, worked with DBA and support to resolve system errors. Wrote SQL scripts to identify batch issues. Developed new batch processes writing custom code to execute batches successfully. Continually adjusted batch schedule to meet and address business needs. Worked with DBA to identify file load requirements. Monitored vendor website for available fixes. Assisted in pre-upgrade testing with business users. Installed change packages. Maintained application configuration (PZB, INI and ODBC files) on business users computers. Worked with DBA and server support as needed for database backups and restores. Monitored system logs and disk space utilization, notified DBA and server support of findings. Supported all system desk top applications related to the Health Plan operations with high customer satisfaction and documented processes.

Corvallis, Oregon Area

Single point of contact for all Samaritan Health Service entities system related problems and inquiries involving host systems, personal computers, local and wide-area networks, and telecommuting environments. Worked with a positive attitude, solid team environment and provided a high level of customer service to all callers in a courteous, timely, fashion. Setup user security for go live projects across the organization. Trained additional staff and documented processes as needed.

Corvallis, Oregon

Provided technical training to all employees in regard to electronic billing, main point of contact for vendor support. Technical lead for system implementation and conversion in relation to electronic billing. Engineered staff workflows and system structures. Designed functional client application menus. Monitored all EDI transactions to clearinghouses and payers for 5 hospitals and all Samaritan physician clinics troubleshooting issues and configuring software, re-training processes as needed in regard to system changes. Worked on process improvement projects as needed.

Corvallis, Oregon

Monitored Florida Shared System entering zero $ when Medicare is secondary compliance, monitored Medicare primary compliance. Technical Specialist duties, tracking errors and monitoring progress thru Premis (electronic billing software), working with central business office staff to minimize error percentages. Implemented software configuration changes by payer to reduce denials. Ensured claims were downloaded and transmitted timely and accurately. Troubleshot issues with NDC (Electronic claims software Vendor). Monitored PCON (pre-contractual write off software to reduce AR that CMS would require written off) errors and reports. Monitored hospital admission room and board report for data entry errors adjusting, reporting, and researching errors. Available for process improvement projects.

Corvallis, Oregon Area

Trained staff, provided policy and procedure input, and was available for front line account analyst work. Facilitated process improvement regarding staff workflows. Developed a training manual with team input for new hires. Available to staff as a resource for Physician billing issues. Maintained excellent customer service on high volume phone queue, audited processes, available to staff as needed, Audited LOC’s (list of outstanding claims). Continued to maintain a 20 percent AR in 90 to 180 days on assigned insurance companies.

Corvallis, Oregon

Identified and assessed customer needs related to opportunities to improve services, pursuing process improvement. Promoted the dissolution of interdepartmental barriers through collaboration and reducing complexities. Processed payment vouchers, analyzed credit balances for refunds, worked LOC’s (list of outstanding unpaid claims). Payment posting, adjustments, and transfers while excellent customer service on a high volume phone queue.

Information Technology, 4.00

Activities and Societies: Information Technology

Associate'S Degree, Health/Health Care Administration/Management, 3.69

Activities and Societies: Phi Theta Kappa Graduated with honors Nominated Outstanding Student of the year Awarded Peggy Perry Memorial.