Jessica Holliday Email & Phone Number

Sneads Ferry, Nc, Us

As the Client Relationship and Digital Operations Manager, I led the strategic transformation of a high-ticket coaching program for over 40 spiritual business owners, ensuring alignment with client needs and company goals. My role involved driving operational efficiency, refining service offerings, and enhancing the overall client experience, ultimately contributing to sustained growth and satisfaction.Key Achievements:➤ Spearheaded a strategic shift in services, improving client satisfaction and retention rates by 75%.➤ Developed and implemented SOPs to streamline operations, increasing efficiency and reducing manual processes by 13 hours per week.➤ Managed onboarding and offboarding procedures, leading to a 73% increase in client engagement within the first 90 days.➤ Led cross-functional teams to optimize Meta ad campaigns, boosting engagement and performance metrics.➤ Partnered with the CEO to drive long-term strategies while overseeing daily operations and project coordination.➤ Developed SOPs to streamline operations, increasing efficiency and service delivery.➤ Collaborated on digital marketing campaigns, optimizing Meta ad performance and enhancing engagement.➤ Managed client onboarding, support, and offboarding processes, ensuring timely resolution of issues and proactive support.➤ Partnered closely with the CEO on high-level strategy and daily operations, contributing to sustained business growth.

As a freelance consultant, I’ve had the pleasure of working with a wide range of clients, helping them navigate the world of digital marketing and online business. Whether it’s fine-tuning a marketing funnel or optimizing Meta ads, I’m all about creating strategies that not only work but make a real impact.Key Achievements:➤ Developed digital marketing strategies that boosted customer engagement by 60%, turning ideas into action.➤ Managed the full client journey—from onboarding to project delivery—making sure everything stayed on track and stress-free.➤ Optimized marketing funnels that led to 30% more leads and conversions, helping clients grow their businesses.➤ Provided mindset and accountability coaching to keep clients motivated and on the path to success.

In this role, I ensured clients were supported every step of the way, from onboarding to ongoing engagement. I also managed and led key projects, including yearly program planning and coordinating expert speakers, all while keeping everything running smoothly and on schedule.Key Achievements:➤Created an onboarding system that increased client engagement by 73% within the first 90 days.➤Managed over 150 client calls annually, covering everything from strategy to mindset, keeping clients on track.➤Led the scheduling of expert speakers and managed yearly program planning to ensure smooth operations.➤Developed tracking dashboards that led to a 40% increase in program completion, saving countless hours of manual work.➤Provided accountability coaching, helping clients achieve both their business and personal goals.

Managing a community of over 6,000 members required a mix of organization, creativity, and genuine care. I focused on nurturing relationships and driving engagement while also streamlining customer support processes to ensure every member felt valued.Key Achievements:➤Converted 75% of cold leads into long-term subscription members through targeted lead nurturing strategies.➤Managed daily customer support operations, handling 60+ emails with a 100% resolution rate.➤Implemented email marketing strategies that increased membership participation by 54%.

As the go-to support for the CEO, I wore multiple hats: Administrative Assistant, Online Business Manager, and general problem-solver. I handled everything from marketing strategy to event planning, always focused on keeping the business running smoothly and helping clients grow their own ventures.Key Achievements:➤Overhauled the entire email marketing structure, which boosted the quality of virtual products and refreshed the company’s online presence, attracting new clients.➤Planned and executed a 2-day annual retreat for 50 clients, generating new leads, keeping current members engaged, and earning 100% positive feedback across 33 event satisfaction surveys.➤Managed event logistics, including scheduling and creating event materials, ensuring a seamless experience for attendees.➤Supported overall business strategy with marketing initiatives, lead generation, and membership development to enhance client growth and satisfaction.

Google Digital Marketing & E-Commerce Professional Certificate

Key Skills Developed: Digital Marketing, SEO, E-commerce Strategies ➤ Learned the fundamentals of digital marketing and e-commerce.

Key Skills Developed: Digital Strategy, Client Management, Online Course Funnels

➤ Trained in developing and scaling digital programs and client offerings, including creating digital marketing strategies and improving.

Key Skills Developed: Project & Time Management, Process Optimization, Team Leadership, Online Business Management

➤ Completed training on managing and scaling online businesses, with a focus on creating efficient workflows, managing remote teams.

Focus Areas: Behavioral Psychology, Leadership, Communication | Graduated With Honors, Psychology

Key Project: Developed a capstone project focused on team dynamics and leadership strategies in remote and hybrid work environments.

Education record

Focus Areas: Team Leadership, Process Improvement, Communication ➤ Completed advanced training in human resource management, focusing.