Jessika Botruff Email & Phone Number

Sunnyvale, Ca, Us

Develop and maintain the full tech stack across GTM teams to ensure each team has the right tools to succeed.Manage a global team (Poland, India, US) of administrators and developers to support Marketing, Sales and Customer Success efforts.Executive Level Projects I managed and implemented - During acquisition of Groove, lead system integration between Groove Business Applications and Clari Business Applications. * Created Subscription Management service for Groove product within 6 months of acquisition * Created integration between Groove SFDC and Clari SFDC to port ISV leads for marketing and sales - Lead internal development team to create a new Support Portal (Salesforce Site) with enhanced federated search + AI Chat Bot - Developed process for automation to process auto-renewal agreements without human intervention, saving downstream teams 15-20 hours per month in manual process

Toronto, Ontario, Ca

Develop and maintain the full tech stack across Marketing, Sales, and Customer Success to ensure each team has the right tools to succeedLead team of successful application administrators to support Marketing, Sales and Customer Success effortsExecutive Level Projects I managed and implemented - Lead and developed Salesforce CPQ Implementation with Netsuite ERP, Fastspring, and HelloSign Integrations - Forecasting standardization; moved all revenue teams to Clari for consistent forecast analysis and reporting - Key member of A-Team for Pipeline Generation; in 2 months moved pipeline generation in key areas: * Increased SDR connect rate from 1% to 5%, resulting in 200+ meetings booked in a single month. Implemented Connect & Sell with Salesforce and Outreach Integrations to increase call connections. Lead data enrichment program to provide better data to increase connect rate. * Increased Stage 0 conversion per quarter from 50 to 120, resulting in $5.4M in new pipeline. Implemented pipegen forecasting and account engagement in Clari for Top of Funnel teams.

San Ramon, California, Us

- Responsible for recruiting, developing, and managing the IT Applications team.- Expanded the current IT Applications team from 1 full time administrator to 4 full time administrators, 1 Business Analyst, and 1 developer (external)- Manage full GTM tech stack for Reputation, including Salesforce, Clari, DocuSign, Outreach, LucidChart, Domo, SmartSheets, RingCentral, and LeanData- Manage budget/purchasing of new applications and technology, as well asrecommend and evaluate new systems and processes for efficient user experience- Responsible for application roadmap and expansion strategy- Analyze requirements for and help maintain integrations to various business systems, including Service Cloud, Community Cloud, Marketing Applications (Chili Piper and Hubspot) and other systems that integrate with SFDC.- Responsible for providing day-to-day end-user support; maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, lead assignment rules, configuring communities, and troubleshooting bugs.- Created and implemented an industry standard for controlled change management and data documentation processesExecutive Level Projects I Managed and Implemented:- Key stakeholder in acquisition of Nuvi; responsible for migrating/merging Nuvi applications to Reputation current applications- Transition to Lightning- Salesforce CPQ implementation- Domo Implementation/Integration- Pipefy Implementation/Integration- Clari and CaptivateIQ Implementation/Integration- Service Cloud Implementation; resulting in a $20,000 annual savings due to transitioning team off JIRA- Redesign Renewals Processing; 20% increase in process efficiencies for Deal Desk - Knowledge with Public Knowledge Community; resulting in an 70% case deflection for Support- Transitioned Global Sales Team to High Velocity Sales; resulting in a $10,000 annual savings

San Ramon, California, Us

- Manages the current Salesforce environment, as well as the entire technologystack for Reputation.com. - Manages budget/purchasing of new systems and technology, as well asrecommends and evaluates new systems and processes. - Responsible for the Salesforce and technology stack roadmap and expansion strategy. - Assembles/leads the Rep.com technology stack steering committee and provides bestpractice recommendations on implementing functionality for a range of internal projectstakeholders ranging from Executive Suite, Customer Success Team, Professional Services, Support, Marketing, Sales, and Finance. - Analyzes requirements for and helps maintain integrations to our various businesssystems, including but not limited to the Service Cloud, Community Cloud, Marketo,Lean Data, and other systems that integrate with SFDC. - Responsible for providing day-to-day end-user support; maintaining and improvingworkflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, lead assignment rules, configuring communities, creating sharing rulesand troubleshooting bugs. - Creates and maintains documentation on business processes, system configuration andtraining materials. - Responsible for Security and Access settings. Manage access and permissions throughUser Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, andQueues, Sharing Rules, and Security. - Designs, documents, builds, tests and deploys enhancements using industry best practicesExecutive Level Projects I Managed and Implemented: - Transition to Lightning - Clari and CaptivateIQ Integrations - Marketo + Full Circle Implementation/Integration - Service Cloud Implementation - Redesign Renewals Processing - Professional Services Project Management

San Francisco, California, Us

I am responsible for driving the business as a key leader in developing the integration strategy and roadmap for all Salesforce and Salesforce-related products and technologies. This is a collaborative role working across all business units to ensure the platform and products are optimized to help the business stakeholders meet their objectives and are positioned to drive revenue, scale the business and remain competitive. I play a strategic and tactical role in platform optimization and management. I have a deep and broad technical understanding of Salesforce (Classic & Lightning), Clarizen, LeanData, Outreach, InsideView, and data enrichment tools. I provide training and guidance to other staff and drive technology and process improvement projects.The first initiative I had when starting at Topia was migrating to Lightning company-wide. This project took me less than two months and I was able to successfully bring new efficiencies, team collaboration, and a 360 degree view of our customers.One of my most recent achievements is implementing Clarizen, a project management tool. The implementation required integration with both Salesforce and JIRA. My role encompassed both project management and project support responsibilities. In summary, these included: - Project documentation, project status updates, end stage reports, highlight reports, and business cases. - Risk and issues management, quality checks and change management - Project planning, resource allocation and monitoring, estimating and budget management - Project communications, checkpoint meetings, and communication plans - Stakeholder engagement - Managing project teams, both external and internal staff

San Jose, California, Us

Responsible for administration of Salesforce. Interact daily with users to provide general administrative support, answer questions and provide solutions to support issues. Manage approval processes, assignment rules, validation rules, workflow processes, custom objects, and user records. Technical and implementation lead for Salesforce.com CPQ, LeanData, Infer, Outreach, and various other applications used on the force.com platform. Responsible for own time and resource management in achieving project and business outcomes. Provide best solution practices and solution recommendations to business owners. Works with process owners and business owners to execute on enhancement management and roadmap projects. Impacts teams and departments by taking their ideas to delivery. Make decisions around execution and strategy of enhancements and projects.

San Jose, California, Us

Responsible for planning and organization of group meetings. Assist with arranging meeting content, coordinate with presenters, and keeping members up-to-date with new Pardot information.

Responsible for planning and organization of group meetings. Assist with arranging meeting content, coordinate with presenters, and keeping members up-to-date with new Salesforce information.

Westerville, Ohio, Us

Responsible for administration of Salesforce and FinancialForce. Designed and implemented FinancialForce Professional Services Automation (PSA). Developed FinancialForce and Salesforce training course and manual for users. Assist Marketing Director with data integrity via CRM Fusion DemandTools. Designed and implemented Wave and Pardot for internal users. Interact daily with users to provide general administrative support, answer questions and provide solutions to support issues. Manage approval processes, assignment rules, validation rules, workflow processes, custom objects, and user records. Leverage various apps on the AppExchange to improve processes.

Lincoln, Ne, Us

Responsible for administration of Salesforce.com.Duties include: new data entry, data integrity, and de-duplication of records; created training manual and course for new users; responsible for territory management, managing assignment rules, and workflow processes; developing and designing new applications for evolving business processes.

Lincoln, Ne, Us

Develop, implement and maintain Salesforce.com Analytics; Built DemandTools scenarios to oversee data management; Assist Salesforce.com Administrator with daily troubleshooting, user management and layout customization; Handle incoming marketing calls on status of order, literature requests and pricing; Processed new orders and invoicing on Epicor ERP System

Lincoln, Ne, Us

I assisted with SNP validation and data management.

Bachelor, Biological Sciences

Associate, Science