Jessi Miller Email & Phone Number

Addison, Texas, United States

•Lead a team of Assistant Directors and their workgroups to advance the internal capabilities of the department.•Direct projects that support the department objectives, such as recruiting, talent training & development, business development, hotel prospecting, hotel onboarding, and hotel offboarding.•Evaluate the effectiveness of initiatives and make recommendations for improvement.•Ensure that projects are completed on time, within budget, and to the required quality standards.•Communicate effectively with my workgroup so they understand and implement the directives of senior leadership.

Addison, Texas, United States

•Led the development and implementation of a capacity planning process that ensured the department had the right number of people with the right skills to meet the organization's needs.•Mentored and coached team members on revenue management best practices, helping them to become subject-matter experts.•Developed and delivered three customized training programs that addressed the specific needs of the sales and lead management teams.• Facilitated ongoing upskilling opportunities for team members, keeping them up-to-date on the latest revenue management trends.

Addison, Tx

•Developed a plan to reduce seat time for e-learning and shift to just-in-time learning. Implemented the plan and achieved a 50% reduction in seat time.•Conducted needs assessments to identify gaps in knowledge and skills.•Deliver workshop to 450+ attendees ranging from managers to hotel owners with a 4.8 out of 5.0 facilitator effectiveness score•Led team to develop strategy for existing Revenue Management workshop by creating engaging activities that drove attendance and tuition to 130% of goal•Created visual dashboard of project achievements to showcase highlights and proactively identify potential threats, delivered on a quarterly basis

Dallas/Fort Worth Area

•Supported a portfolio of over 800 focused service and all suites hotels through proactive connections, pricing analysis, Targeted Coaching Emails, internal communications and escalations for advanced revenue management strategy•Acted as the SharePoint Designer for global Revenue Management strategy pages•Developed first interactive virtual instructor led training pricing workshop, Pricing Planning guide, e-mail communications, and SharePoint site to position focused service brands for revenue success•Designed and maintained the Three Strategic Pillars playbook•Created a process for engaging and auditing new hotels to improve ramp up metrics•Partnered with Brand Sales to deliver the Negotiated Account Scorecard and data cleanliness at 2nd Winning Backyard Sales Workshop•Engaged with over a dozen key management companies to act as a one-stop-shop for revenue management needs, cultivated relationships and communicated company initiatives to obtain buy-in•Delivered monthly virtual instructor led trainings with a 94% likely to recommend rating to over 1200 live attendees•Utilized Camtasia to create and edit learning videos

Addison, Texas

•Analyzed market trends, pace, position, and performance to grow revenue and market share. Portfolio grew RPI by 5.8% and role revenue by 3.1% (max and target plus, respectively)•Developed and implemented pricing and discount strategies for portfolio of 15 hotels based on seasonality •Mentored new specialists in on the job training through mocks, shadowing, and co-hosting revenue meetings

Nanjing, China

•Delivered immersive English lessons to class of up to 15 non-native speakers•Led marketing and referral events to generate leads and gain new clients•Mentored new trainers on job-specific duties and adjusting to life in China•Earned TEFL-C Certification

Bba, International Business And Marketing

Activities and Societies: Honors Alliance, SKY, Alpha Chi, Residence Life

Certificate, International Business