Jessi Miller Email & Phone Number

Addison, Texas, United States

• Lead a team of Assistant Directors and their workgroups to advance the internal capabilities of the department.
• Direct projects that support the department objectives, such as recruiting, talent training & development, business development, hotel prospecting, hotel onboarding, and hotel offboarding.
• Evaluate the effectiveness of initiatives and make recommendations for improvement.
• Ensure that projects are completed on time, within budget, and to the required quality standards.
• Communicate effectively with my workgroup so they understand and implement the directives of senior leadership.

Addison, Texas, United States

• Led the development and implementation of a capacity planning process that ensured the department had the right number of people with the right skills to meet the organization's needs.
• Mentored and coached team members on revenue management best practices, helping them to become subject-matter experts.
• Developed and delivered three customized training programs that addressed the specific needs of the sales and lead management teams.
• Facilitated ongoing upskilling opportunities for team members, keeping them up-to-date on the latest revenue management trends.

Addison, TX

• Developed a plan to reduce seat time for e-learning and shift to just-in-time learning. Implemented the plan and achieved a 50% reduction in seat time.
• Conducted needs assessments to identify gaps in knowledge and skills.
• Deliver workshop to 450+ attendees ranging from managers to hotel owners with a 4.8 out of 5.0 facilitator effectiveness score
• Led team to develop strategy for existing Revenue Management workshop by creating engaging activities that drove attendance and tuition to 130% of goal
• Created visual dashboard of project achievements to showcase highlights and proactively identify potential threats, delivered on a quarterly basis

Dallas/Fort Worth Area

• Supported a portfolio of over 800 focused service and all suites hotels through proactive connections, pricing analysis, Targeted Coaching Emails, internal communications and escalations for advanced revenue management.
• Acted as the SharePoint Designer for global Revenue Management strategy pages
• Developed first interactive virtual instructor led training pricing workshop, Pricing Planning guide, e-mail communications, and SharePoint site to position focused service brands for revenue success
• Designed and maintained the Three Strategic Pillars playbook
• Created a process for engaging and auditing new hotels to improve ramp up metrics
• Partnered with Brand Sales to deliver the Negotiated Account Scorecard and data cleanliness at 2nd Winning Backyard Sales Workshop

Addison, Texas

• Analyzed market trends, pace, position, and performance to grow revenue and market share. Portfolio grew RPI by 5.8% and role revenue by 3.1% (max and target plus, respectively)
• Developed and implemented pricing and discount strategies for portfolio of 15 hotels based on seasonality
• Mentored new specialists in on the job training through mocks, shadowing, and co-hosting revenue meetings

Nanjing, China

• Delivered immersive English lessons to class of up to 15 non-native speakers
• Led marketing and referral events to generate leads and gain new clients
• Mentored new trainers on job-specific duties and adjusting to life in China
• Earned TEFL-C Certification

Bba, International Business And Marketing

Activities and Societies: Honors Alliance, SKY, Alpha Chi, Residence Life

Certificate, International Business