Jessi Kopp Email & Phone Number

Provide customer service to the truck drivers through problem solving, empathy and accurate communication. Make and receive phone calls throughout the day. Monitor and maintain on time deliveries Manage driver schedules and availability. Liaison between drivers and office staff. Help maintain DOT compliance. Keep track of important paperwork and receipts.

Processed confidential data with highly precise efficiency.Used critical thinking and problem solving to work complicated tasks.Performed outbound customer service calls to request information and assist customers.Worked directly with supervisors, quality assurance and business process analysts to improve clarity, accuracy and continuity of documented work procedures.Developed training material for new and current employees.Point of contact in the absence of supervisor.

Wentzville, Mo

Developed positive customer relationships through attentive and excellent service.Educated customers about merchandise and thoughtfully resolved problems.Supervised invoice processing, purchase orders, and payment transactions.Supervised delivery schedules and routes.

Wentzville, Mo

Operated an industrial screen printing press for maximum efficiency and production.Inspected and packaged products meticulously according to manufacturing guidelines.

Louisiana, Mo

Documented business procedures and created a database for analysis and tracking.Created reports and graphs to illustrate and suggest operational improvements.Managed office supplies, petty cash and credit card receipts.Managed multi-line phone and distributed incoming mail.

English 101, A

Completed English 101

Completed

I completed a course in Microsoft Access and Basic Accounting.

Diploma