Jess Patterson, Ls Email and Phone Number
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Jess Patterson, Ls personal email
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Jess Patterson, Ls phone numbers
In the General Manager position for Savoy House, the manufacturing division of Progressive Lighting, I provide management support to our customer service and credit and collections teams and am responsible for the development and implementation of monitoring processes for facets of customer service and collection efforts. This critical duty involves tracking, monitoring and adjusting vital and significant functions of customer service and aging analytics as well as planning and supervising changes and daily operations of our CS team, call center and credit & collections teams. I work closely with our executive managers, outside sales rep agencies, customer service team, credit and collections team, clients and shared services of accounting, data and purchasing alike to identify and rectify operational performance or product quality control issues. My goal is to provide prompt, customer-centric resolution.As a motivated self-starter, I am comfortable in a fast-paced environment, and able to multi-task and prioritize the work load. In this role, I am especially passionate about fostering an environment of empowerment for our team, often influencing and steering changes as necessary, so our teams can best support the customer experience and their personal growth journey. My detail-oriented nature also enjoys the analytical focus in interpreting data to create and provide KPIs and analytics for our key stakeholders to help drive good business decisions for both CS and AR impacts. I also use these analytics to provide performance management, ongoing training, as well as holding team accountability for metrics and goals.During the implementation of our new ERP system NetSuite, I created task mappings for each role and recreated processes in the Sandbox to test for functionality. Next I identified SMEs to delegate testing and initiated communication plans with both our dev team and IT admin. As functions were "passed", processes were provided to our team via recorded videos with explanations, screen shots, and in-person training sessions to ensure our team was ready for production at "Go Live". Upon launch, continued to identify and report bugs/issues and maintained efforts to streamline processes and identify efficient path for maximum productivity.
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Savoy House Gm For Customer Service, Credit & CollectionsProgressive Lighting, Inc. Aug 2017 - PresentDuluth, Ga, UsOct 2019 to CurrentGM for Savoy House•Evaluate credit services and applications; supervise collections team in reaching out to clients with outstanding debts and resolving discrepancies; key/apply bad debt write-offs•Partner with shared services to ensure quality issues are understood and rectified appropriately•Understand the client experience and direction of the company; develop and deliver effective business drivers; create and support strategic directives•Analyze, improve and maintain best operational performance and training practices to ensure consistency of services•Exceed client expectations by identifying and rectifying any potential challenges or constraints to the customer experience•Plan and supervise changes for daily operations•Ensure company culture successfully delivered by leading and recruiting exceptional personnel•Foster an engaged, supported, motivated and developed teamDec 2017 - Oct 2019CS Manager for LightsOnline•Develop job descriptions and restructure department•Clear 8 months open order back log•Create/implement SOPs for processes•Develop team building exercises to increase morale; re-train and retain personnel•Incorporate feedback working closely with Operations, Marketing, and Data managers as well as work with management team to brainstorm ideas to drive more traffic/increase sales•Research & respond to chargebacks•Resolve PO/vendor invoice discrepancies•Create and distribute daily and monthly sales reporting to key stakeholders•Resolve escalated customer complaintsAug 2017 - Dec 2017CS Assistant for LightsOnline•Order entry; EDI processing; issue RMAs, credit memos, and refunds•Assist customers via Live Chat, Help Desk ticket support, email and phones•Distribute POs/parts requisitions to vendors•Back-up for marketplace and site sales support•Reconcile marketplace payments against system, identify/research discrepancies; issue corrective posts; turn over to AR team for application
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Accounting AssistantBeaver Paper And Graphic Media, Inc. Jul 2010 - Aug 2017Lawrenceville, Ga, UsPayroll•Enter new hires into Paychex and e-Verify as part of onboarding•Issue and maintain security alarm and door fobs and cards•Review and approve payroll (75+)•Enter benefit or other deductions on employee records in Paychex•Calculate and issue commissions (less draws)•Post payroll in system•Distribute printed employee check copies to managersPayables•Reconcile statements•Research discrepancies with vendors•Verify and enter vendor invoices accurately to the proper GL codes•Cut checks•Schedule wires•Match and file documentation support•Reconcile credit card statements and usage (20+ sales reps and executives)•Record auto-payments in the system•Reconcile benefits statements against payroll and post in system•Issue monthly Profit Contribution and Commissions Reports•Reconcile bank statement against system entries and post journal entries•Reconcile logistics billsReceivables•Assist with credit applications•Follow multi-contact protocol for collections and aging efforts•Submit and monitor activity for uncollectable accounts to 3rd party collections agency•Issue customer invoices and credit memos•Apply customer payments via lock box and wires•Run credit cards via Authorize.net and apply•Run checks sent to physical address through Desktop Deposit for processing and applicationCustomer Service Back Up•Assist with order entry•Print picking tickets for warehouse•Create export and shipping documents•Maintain and rotate filing archives•Provide resolution for customer inquires via email and phone support -
Office ManagerNorth Pole Air Aug 2009 - Jun 2010Worked with insurance companies, scheduled appointments, delegated responsibilities, worked closely with owners and operations manager, directed technicians and ran office.
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Assistant ManagerFoster'S Grille Jan 2009 - Oct 2009Haymarket, Virginia, UsShift runner promoted to assistant manager of Foster's Bar and Grille
Jess Patterson, Ls Skills
Jess Patterson, Ls Education Details
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Georgia Gwinnett CollegeConcentration In Accounting
Frequently Asked Questions about Jess Patterson, Ls
What company does Jess Patterson, Ls work for?
Jess Patterson, Ls works for Progressive Lighting, Inc.
What is Jess Patterson, Ls's role at the current company?
Jess Patterson, Ls's current role is General Manager at Savoy House.
What is Jess Patterson, Ls's email address?
Jess Patterson, Ls's email address is jp****@****use.com
What is Jess Patterson, Ls's direct phone number?
Jess Patterson, Ls's direct phone number is +167889*****
What schools did Jess Patterson, Ls attend?
Jess Patterson, Ls attended Georgia Gwinnett College.
What skills is Jess Patterson, Ls known for?
Jess Patterson, Ls has skills like Accounting, Accounts Payable, Invoicing, Payments, Vendor, Accounts Receivable, Microsoft Office, Customer Service, Inventory Management, Billing, Process Improvement, Microsoft Excel.
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