Jessica J. Email & Phone Number

Little Rock, Ar, Us

Washington Dc-Baltimore Area

• Support the Federal Deposit Insurance Corporation (FDIC) in the execution of strategic procurement solutions concerning hardware and software that optimize negotiations and achieve commercial best pricing.• Facilitate stakeholder meetings to review contracts; assist with required actions for renewals; identify cost saving or cost avoidance opportunities; and propose contract structures that enable long-term platform agility.• Coordinate with business stakeholders in the execution of technology roadmaps to optimize hardware and software procurements based on functional requirements, usage, target-state technology environment, optimal pricing models, etc. to reduce total ownership costs.• Review and analyze existing contract vehicles and conduct vendor/market research to recommend long-term acquisition strategies, improve FDIC buying posture, and optimize the IT portfolio to best meet organizational objectives.• Create YoY cost comparisons and line-item analyses to improve price transparency and identify price variances between contract renewals.• Analyze and report contract data to ensure compliance standards are met.• Serve as IT Category Management analyst to align FDIC’s current-state technology stack with the active contract portfolio.• Analyze existing software category and provide summaries of target contracts and contract modifications, evaluate projected annual cost vs. actualized spend, etc. • Assess target software asset spend, utilization, and 3–5-year roadmaps to enhance leadership’s ability to make informed decisions regarding major acquisitions.• Propose data governance efficiencies and process synergies to minimize redundancies, eliminate data siloes, and streamline project management efforts across the organization.• Leading data mapping projects to associate IT services contracts with the business applications and adjacent software, hardware, etc. that they support.

North Little Rock, Arkansas

• Drove the development of the Department’s State-wide transformation strategy and directed the implementation of all IT modernization initiatives.• Examined enterprise-wide operational impacts and opportunities of the IT catalogue (i.e., software, hardware, telecommunications, professional services, etc.) by leveraging agency consumption and purchasing analytics.• Managed asset spend profiles; refined existing category taxonomy and created hierarchical classification of IT categories and sub- categories (e.g., IT hardware, mobile technology, iPad Pro); to organize accurate, high-quality purchasing insights.• Evaluated analytical trends (i.e., IT service requests, software application issues, IT hardware requests) to anticipate potential cost drivers (e.g., IT outsourcing, software enhancements, hardware purchases); and lessen overall spend by streamlining business processes and consolidating purchasing.• Conducted contract reviews or SLA modifications for service continuity and cost mitigation (i.e., video conferencing services expansion to accommodate increased usage during remote work).• Reported and tracked monthly, quarterly, annual spend data; provided recommendations to inform and/or justify agency technology purchasing needs and align with State-level, cloud procurement strategy.o Accomplishment 1: Successfully deployed large-scale, enterprise software solutions to provide robust operational analytics and facilitate performance improvement, including a cloud document management system, an electronic customer portal (ePortal), and the laboratory information management system (LIMS); utilized software to analyze adoption and user data; and continuously assessed associated operational costs and efficiency opportunities.o Accomplishment 2: Identified $2.6M in post-State consolidation cost savings of agency facility and fleet streamlining opportunities

North Little Rock, Arkansas

· Member of agency task force that was responsible for spearheading the consolidation of four state departments.· Identified cost saving opportunities, operational efficiencies, departmental synergies, etc.

• Directed the implementation of concurrent large-scale, cross-functional software to replace or enhance existing legacy systems.• Responsible for category management and strategic sourcing of technologies to improve operational efficiency, replace or enhance existing legacy systems, and reduce spend.• Performed requirements gathering, cost analyses, and technology evaluations to align procurement priorities with business goals.• Deployed IT service and asset management software (BMC Footprints) to implement a cohesive, reliable data governance framework; maximize reuse of common data elements; configure dataflow; assign process owners; automate workflows; and gain visibility into software/technology utilization.• Leveraged asset usage analytics to identify under-utilized software, licenses, etc.; renegotiated contracts to eliminate excess expenditures.• Prepared detailed monthly, quarterly, and annual software/technology expense reports; reviewed existing contracts to pinpoint cost-drivers; and identified departmental cost-saving opportunities for existing and future technology-related procurements. o Accomplishment #1: Decreased overall departmental technology-spend by 46% from FY18 to FY19 through contract evaluations and re-negotiations. o Accomplishment #2: Increased operational productivity by deploying IT service management software (BMC Footprints) and maintaining an average request close rate of 80% month over month, up from an average of 55%. Improved the average time-to- complete (TTC) for IT requests from an average TTC of 10 business days to 3.5 business days. o Accomplishment #3: Streamlined 35 core departmental processes using Lean Management System and maintained an overall average improvement rate of 53%. o Accomplishment #4: Identified $1.2M in contract savings with the strategic purchase of an updated ICP-MS (inductively coupled plasma-mass spectrometry) instrument.

San Francisco Bay Area

· Managed strategic sales and marketing services for software and technology business clients.· Measured and reported the effectiveness of sales and marketing initiatives and programs through data analytics tools (i.e., Salesforce, Google Analytics).· Analyzed lead generation targets within the marketing department in order to support the achievement of quarterly sales revenue goals.· Delivered key insights and recommendations that optimized the performance of the sales and marketing initiatives.· Ensured alignment with adjacent departmental objectives and processes.

San Francisco Bay Area

· Managed all aspects of the software sales department inclusive of lead management, account management, business analytics, and channel development.· Consistently exceeded quarterly quota; sustained at least 70% conversion rate from qualified lead to sales opportunity.· Grew incremental and new sales as well as reduced overall customer turnover in for $15B sales territory.· Analyzed and reported market trends for cloud SAAS billing software, assessed competitive landscape, utilized customer data insights from Salesforce CRM, and built creative sales strategies that were focused on consumer satisfaction and revenue generation for the overall business.· Analyzed data insights from Marketing, Sales, and Customer Success teams and coordinated with software development teams on strategic feature releases.· Led on-boarding and development of new account representatives and managed activities of the junior sales team.

Menlo Park

· Researched potential consumer interests with objective to increase market share and meet revenue goals.· Collected and assessed sales data, market trends, and target client base for digital marketing campaigns using analytics and reporting software (i.e., Tableau, Google Data Studio).· Acted as a liaison between sales and marketing departments to coordinate customer messaging, accurately convey information, and ensure consistency between departments.· Created and managed monthly and quarterly reports, designed marketing materials and customer presentations, and organized trade show logistics for sales team.