Jess Klay Email & Phone Number

Owner’s advocate crafting strategic workplace designs tailored to client needs, incorporating deep understanding of real estate fundamentals, organizational culture, technologies, and employee experience.Proven success managing complex projects, from initial concept to final implementation, ensuring efficient and effective execution within budget and timeline constraints.Highly skilled in human-centered design methodologies, utilizing user research, data analysis, and collaborative processes to create engaging and productive work environments.

Framingham, Massachusetts, Us

Led internal and procured external global teams and business requirements, design and implementation of award-winning, engagement-driving strategies for co-headquarters (300,000 sq ft globally), incorporating best-in-class offerings and amenities leading to high in-office engagement scores and award-winning Great Places to Work (GPTW).Unified diverse global teams to promote collaboration and synergy, streamlining operations while fostering a culture of continuous improvement and excellence in technologies and experiences that boosted performance and innovation.Expert advisor of real estate investments and property management and managed multi-million-dollar CAPEX and OPEX budgets.Recognized thought leader and workplace advocate, frequently speaking at industry conferences and events.

Framingham, Massachusetts, Us

Pioneered and deployed integrated strategies to establish, elevate, and manage brand identity and employer reputation in the marketplace, ensuring alignment with the target audience and differentiation from competitors.Spearheaded corporate brand name change, achieving over $300K in cost savings and maintaining an NPS score of 80. Led global team through design and development of global brand identity, workplaces, corporate materials, and micro-learnings.Launched 4 nationwide commercials and a global brand management ambassador program, resulting in a 50% increase in qualified leads and an 80% increase in website traffic.Conducted extensive research on brand experience trends to inform future workplace planning, collaborating with a global team to define design strategy goals, saving at least $100K in space planning and architectural design.

Framingham, Massachusetts, Us

Developed a full-service award-winning and published in-house agency, specializing in brand experiences and corporate marketing.Led brand development, agency procurement, audience acquisition, multi-million-dollar budgets andinteractive experiences for nationally recognized award-winning corporate events.Spearheaded design vision and experiential strategies for global corporate headquarters, achieving a 15% reduction in project cost.

Framingham, Massachusetts, Us

Pioneered global digital and creative marketing for emerging platforms and SaaS technologies, liaised with over 12 departments to define scope of services, budgets and institute resource planning of In-House agency.Created high-touch custom sales enablement program in-house, retained company close to $100K in agency fees.

Framingham, Massachusetts, Us

Developed strategy for resource planning, vendor, freelance management, and built In-House agency, reduced expenses in creative content production by more than 30%.Spearheaded new brand vision for the future growth of company, implemented global rebrand in less than 3 months and grew company 119% between 2010 and 2012.Recognized as a top employee for 2013 and 2012 and inducted into Sales Leadership Club in 2012.

Boston, Ma, Us

A new kind of museum focused on design impact. Our mission: Bring the transformative power of design everywhere. We believe design can change the world. Done well, it can elevate our quality of life, make businesses more competitive, and protect our environment.Everything is designed. Design is a creative problem solving process — and problems come in all shapes and sizes. Creating a new product is a type of problem, so is figuring out how a business enters a new market, or providing access to clean drinking water. Here’s how we categorize the design fields: arts & apparel, community, graphics, objects, media & technology, spatial and systems & strategy.

New York, Ny, Us

Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down. Women have always been powerful. For generations, we had to do it alone — one woman at a table of men. But times change. We don't need a seat at that table. We’re building our own.

Boston, Massachusetts, Us

IHAF is the foremost authority on internal agencies—delivering content and cultivating community to enhance the influence and impact of corporate advertising and creative organizations.The In-House Agency Forum (IHAF) is the only membership organization dedicated to providing tools and insight in support of every function within the in-house agency model. From creative to media to executive management, IHAF offers exclusive, year-round benefits to our members via Benchmarking Data and Best Practices, Conferences and Events, and Networking opportunities.Since its inception in 2005, IHAF has emerged as a peer community for in-house agencies and an agent for increasing their effectiveness and influence within their respective organizations. Today, IHAF's nationwide membership ranges in size from 300-person operations to three-person teams across a host of industries. It is the willingness of our members to share everything from best practices to war stories coupled with IHAF's expertise in topics and trends specific to in-house agencies that makes our association unlike any other.

Framingham, Massachusetts, Us

Led worldwide multi-touch retail campaigns, photo/video shoots, and interactive experiences for new product launches and seasonal promotions, led video shoots in alignment with new product launches every 5 months.Implemented lean management processes including institution of global Digital Asset Management (DAM) repository containing over 2000 references.

Ran worldwide marketing campaigns, store displays and end caps for luxury cosmetic company, 4 campaigns done under tenure in this position.Recognized in The New York Times Sunday Styles section for exceptional design of product packaging targeting high-end cosmetic sector and Awarded “Beautiful Website of the Year.”Orchestrated nationwide design and production of 24+ corporate alliances for Monster.com, including The New York Times.Developed new user experience for luxury online stationery company.

Weston, Ma, Us

Selected by executive leadership to lead Monster's partnership brand and UX with Federal Government.Drove over 1M visitors per week by re-engineering $62M USAJOBS® platform, acknowledged as “One of the Top 5 Government Websites” in 2005.

Weston, Ma, Us

Weston, Ma, Us

Weston, Ma, Us

Certification, Executive Education Leadership Program

Certification, Five Sigma Project Management

B.A., Art, Graphic Design And Marketing

Certification, Improving Your Project Management Skills: The Basics For Success