Jess Linders Email & Phone Number

Australia

Wagga Wagga, New South Wales, Australia

Wagga Wagga, New South Wales, Australia

Sydney, Australia

Barangaroo

Sydney, Australia

* Coordination of diary & email management for the management team * Coordination of client events and conferences when required* Arrange payments, reimbursements and team expenses* Coordination of team meetings, including agenda management, minute taking (as appropriate), booking meeting rooms, organisation of equipment / catering as required* Coordination and submission of weekly and monthly reports as required* Coordination of travel arrangements and accommodation for the team* Assisting with client enquiries/issues where necessary* Project work when required* Keep team up to date with new releases and changes to supporting technology* Any other general / adhoc duties to support the leadership team and allow them to spend more time with their teams and customers.

Randwick, Warick Farm And Rosehill Racecourses

• Providing excellent customer service to all members and general public at all times.• Training new staff.• Supervising a team of casual staff (up to 30)• Dealing with conflict resolution• Working in large crowds and providing fast and efficient assistance when required.• Pre-empting situations that may occur and assisting and reporting as required• Working within a team or working alone unsupervised.• Buggy driver for elderly, disabled and VIP guests• Cash handling

Responsible for providing executive assistance to the four business unit Managers in People & Culture, Finance, Technology Support and Governance and also supporting the Corporate Services team with administrative support including: • Coordinating the activities of the Managers including scheduling meetings, organising conferences/events, maintaining the Manager’s calendars and diaries and organising travel schedules in addition to handling enquiries and re-routing urgent matters where necessary. • Assist in the coordination of travel and accommodation requirements for the Managers and their teams.• Assist the HR team with all aspects of recruiting and onboarding.• Assist with training and inductions.• Manage the performance management system.• Manage all of company credit cards and reconciliation of credit cards.• Financial management including expense claims, credit card reconciliations and processing invoices. • Assist with board papers.• Demonstrate advanced administration skills by using independent judgement, formatting and preparing non-routine documents such as statistical charts, table and graphs. • Performing and coordinating project work. • Composing non-routine correspondence and reports. • Assist EA Corporate Services Executive when necessary. • Co-ordinate approvals and paperwork sign-offs. • Printing, photocopying, scanning and filing duties. • Front Desk Reception relief. • Assist the Corporate Services departments where required.

Sydney, Australia

Managing the day to day operations of the office. Assisting the Director of Australia and New Zealand with diary management, travel arrangements, correspondence. Assisting the marketing team with correspondence and event planning. Providing administration support to the sales team.• Day to day running of the office• Providing assistance as required to Director with diary management, travel arrangements and various administrative tasks• Support the sales and marketing team • Scheduling meetings• Coordinating events• Prepare invoices for approval• Manage local office supply budget• Assisting with the organisation of local staff travel and respond to requests from other airlines• Manage the day to day relationship with building management group• Maintain productive relationships with other airline interline staff• Monitoring team leave requests• Review & assist with detailed expense claims• Ad-hoc duties as required

Sydney, Australia

Plan, coordinate and manage the Assistance Platform rostering function, and the day to day management and administration of active operational and medical staff. Support continuous improvement and strengthen competency in the Assistance Centre by supporting key projects and manage the platform meeting calendar. Identify and act on areas of deficiency in operations through providing statistical analysis, management ofdocuments and records, unification of Operations and Medical team procedures in line with internalaudit standards and ISO requirements.

Sydney, Australia

• Provide the highest standard of customer service to members, clients and internal employees.• Managing and prioritizing caseloads to ensure assistance is provided as required and appropriately.• Ensure continuity of service delivery by answering all written and verbal requests for assistance in a timely and professional manner.• Coordinating all logistical aspects of evacuation or repatriation of a member in an efficient and cost effective manner.• Internationally organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. • Document all matters relating to these requests using the telecommunication and computer systems made available by the organization.• Forward relevant information to assist with the development of the network of service providers.• Provide fully comprehensive billing information together with cost estimates where relevant – securing payment prior to delivery of services to non-clients.

Responsible for leading a team of 10 casual staff to handle on-line and incoming calls for restaurant bookings. Handling all rostering, payroll, staffing, recruitment, training and development of the team.Creating policies and procedures for the call centre.creating reports to monitor performance of the call centre and bookings

• Working with Telephone Sales and Service Management Team, develop process to manage staffing administrative activities • Manage all requests from Reservations staff for leave, off phone activities and roster changes • Assisting the Customer Services Director with events, meetings and administration tasks• Act as the interface between Payroll and the Reservations Team to manage all staff leave requests and roster exceptions • Assist team leaders to schedule all off phone activities, including training, team meetings, etc, by acting as the interface with the Work Force Management Team • Audit daily rosters for absences and follow-up with staff as required • Other general administrative duties as required – acting as an interface with other administrative functions within Customer Services• Review daily staff adherence reports and follow-up with team leaders and staff members as required • Closely monitor daily call activity and highlight discrepancies and issues to the relevant team leaders and managers • Work with the training function to coordinate training and coaching sessions • As appropriate, streamline existing administrative activities

Australia

• Taking on team Leaders role and duties for the 6 team leaders while they are on leave or out of the office.• Support Team Leader in day-to-day work processes in the call centre • Promote quality Customer Service as the prime duty of the Cruise Consultant leading to a “sales through service” culture • Empowering Cruise Consultants to resolve problems and make decisions when appropriate.• Assist Cruise Consultants with difficult calls and handle escalated calls• Coach Cruise Consultants to improve and develop abilities and organise further training as necessary • Be available to answer questions relating to policies and procedures and/or use of business system tools • Support Team Leader with analysing performance data and identifying areas of improvement within the team• Foster an open and positive working environment whilst delivering both constructive and positive feedback • Provide feedback to Team Leader on current policies and processes where relevant • Contribute suggestions to Team Leader for design of new policies and processes where appropriate • Support Team Leader to facilitate change in an encouraging and effective manner • Foster open communication with other 2ICs to ensure all information and communications are uniformly understood, before delivery to Cruise Consultants to avoid conflicting responses • Support Team Leader with ensuring schedule adherence • Monitor attendance and take real-time corrective action when required • customer satisfaction information • Offer input into setting goals and objectives • Monitor and report to the Team Leader on the effectiveness of new policies and processes • Assist the Team Leader to provide feedback to Cruise Consultant on their performance • Conduct quality monitoring and identify improvement areas • Assist Team Leader to facilitate team meetings • Recognise and promote a performance based culture• Serve as a support figuure to the cruise consultants

Diploma Of Education, Human Resources Management And Services

Certificate 4, Finance And Mortgage Broking

Statement Of Attainment, Group Exercise Leader

Statement Of Attainment, First Aid

Statement Of Attainment, Rsa

Statement Of Attainment, Rcg

Cert 4, Telecommunications Customer Contact

Cert 3, Retail Operations

Hsc

Bodypump