Jesslyn Theodora Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Lead, manage, and mentor the customer service team to ensure they deliver high quality service by providing consultation on case handling- Provide subject matter expertise in handling escalated customer calls if needed- Proactively identify process gaps, bottlenecks, and inefficiencies in customer serviceoperations and propose innovative solutions- Collaborate with cross-functional teams, such as Tech & LnD to address customerconcerns and drive customer-centric initiative

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assist Team Captain to deliver high quality service by providing consultation on case handling

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communications channels (phone, email, and live chat) - Improve customer experience by escalating to relevant team when there is room for improvement found- Accountable for meeting individual (KPIs) and team goals - Continuously identify work process improvements and communicate to Team Manager

Malaysia

- Perform day-to-day finance operations (General Ledger, Account Payable & Account Receivables) using SQL Financial Accounting System- Follow up with operation team on incomplete supporting documents to ensure completeness before inputing to the system- Prepare bank reconciliation & petty cash claims- Make a payment on behalf of the company - Ensure proper filling of all documents related to Company financial- Maintain management reports and ensure they are accurately prepared on timely basis and adhere to accounting standards- Perform any ad-hoc tasks and responsibilities which the superior may assign from time to time

Petaling Jaya, Selangor, Malaysia

- Provided superiors with due diligent market research necessary to target new business- Prepared reports and presentation for internal use and client deliverables- Designed and prepared a pitch deck for the client's fundraising purposes and identify capital raising scenarios- Analysed financial data and financial ratio of company- Assisted in the preparation of company evaluation- Exposed to many industries in Malaysia, including power plant, dairy, and water industry- Trained to be active in communication and improved critical thinking

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Attended training to develop more understanding of the businesses- Approached and follow-up with potential business partners and customers- Worked to guide the business partner to follow the step of how this business works- Worked to market the beauty products through personal Instagram- Gained communication and leadership skills- Developed a strong mentality in term of rejection- Trained to be a team player and practiced to active listening

Subang Jaya, Selangor, Malaysia

- Assisted in inventory tracking- Assisted in administrative works including data entry, filling, and typing- Performed cashier functions in terms of product purchase- Recommended and promoted product or TIA membership sign-ups to meet customers’ needs and objectives.- Arranged clothes position to make it more attractive

Subang Jaya, Selangor, Malaysia

- Preparing chair arrangement- Ensured smooth process on the event by assisting the guest

Bachelor Of Arts - Ba (Hons), Accounting And Finance, 3.4 Out Of 4

Bachelor Of Arts - Ba, Accounting And Finance

Senior High School, Science, 85 Out Of 100