Audited, balanced, and reported on all food & beverage outlets and hotel operations. Produced accurate and timely reports and correctly handled all cash transactions. Followed all specified procedures to reconcile cashier’s reports with the restaurant system each night, which included identifying and posting any unresolved tickets. Handled all guest inquiries and provided adequate resolutions to best satisfy the guest. Practiced and refined leadership skills by completing management-level tasks and responsibilities. Strategically organized daily reservations according to guests' requests and hotel capacity.

Gained a variety of experience at the largest non-casino Marriott property in the US with a total of 2,888 guest rooms. Broadened my knowledge in all aspects of room operations and miscellaneous departmental rotations. Obtained understanding of one of the largest hospitality Christmas events In the country that entertains 10,000+ guests daily for 6 weeks. Solely managed 1,024 rooms and 40 housekeepers daily, while coordinating with other teams to ensure all 2,888 rooms were serviced correctly and efficiently. Ensured proper maintenance of all room equipment and appliances. Headed an initiative/competition to drive guest enrollment to the Make a Green Choice program. Supervised and led hiring efforts for the front office team.

Assisted University’s Event Coordinator with contracts, organization and execution of events.Maintained office operations, filling, documenting, updating software and answering phones. Selected venues for hosting events, arranged event services, and went over all necessary details for the event.