Jess Zhao Email & Phone Number

Crux exists to make sustainable finance more efficient and interconnected. Join us!

San Francisco, Ca, Us

Key executive driving customer & revenue growth. Reached annualized home transaction volume of $400M and 50k+ customers, leading to closing $31M Series B & $97M equity investment product funding. Member of Investment Committee overseeing fund management decisions. Board Member @ Landed Home Loans | Dec 2020 - Feb 2023This recent How I Built This episode gives a fun overview of our work :)

San Francisco, Ca, Us

Product, go-to-market, sales & support and operations rolled up to me. Hired, coached & led this 40+ person integrated revenue & product organization. Drove expansion into national footprint.Launched mortgage product Landed Home Loans to $150M loan volume in 12 mos.

San Francisco, Ca, Us

1st employee. Developed customer experience and operations from product market fit to initial scale ($22M seed & Series A). Hired and managed sales and success teams and built all supporting sales operations (role design, playbooks, internal tools). Incubated multiple functions including partner success & brokerage product. Drove product strategy for customer-facing products. Developed all-star customer experience with 85+ NPS.

Portland, Oregon, Us

Led cross-functional team (product, design, engineering, editorial, marketing) in launching a new digital EdSurge product: an interactive microsite covering the latest in edtech trends, which was featured in Washington Monthly, Politico, and ASU GSV.

Oakland, Ca, Us

Designed and led first ever strategic planning and project management function for this $20M education nonprofit with operations at 8 sites across the US.Oversaw implementation of large-scale systems/processes that resulted in significant organizational efficiencies Partnered with National Leadership Team on key strategic projects, including beginning to develop a business plan with a roadmap for increasing students served from 1,600 to 10,000

Consulted across a diverse array of industries with a focus on the social sector working with the Monitor Institute, Monitor Inclusive Markets, and Deloitte's Emerging Markets practice. Led large, complex modules of work; managed client and external relationships, and direct reports. Representative projects include:- AgResults international development prize design - an initiative led by the Gates Foundation, World Bank, and leading development agencies- Scaling Strategy (Leading workforce development non-profit)- Marketing Transformation ($5Bn Biotechnology Company) - Pricing Strategy ($5Bn Manufacturing Corporation)- Sociocultural Analysis / Communication Strategy (Public Sector) Key leadership positions include: Co-Office Head of Inspire San Francisco (pro-bono non-profit consulting firm) Co-lead of Cambridge Racial Diversity NetworkRelationship Manager for Northwestern Undergraduate Recruiting

Evanston, Il, Us

Led website development seminars with Center for Talent Development Program Directors to plan and execute website redesign with a particular focus on improving messaging tailored to each program's target audienceManaged three person team in producing quarterly newsletter, mailings and original graphic content for website using Adobe Creative Suites for distribution to over 2000 alumni and donors

Developed a customer segmentation and marketing strategy for a Fortune 50 healthcare company to inform a 5 year digital transformation

Ba, Economics, Psychology, Medill School Of Journalism Integrated Marketing Communications Certificate

Economics, Psychology, Archaeology