Jessica M Email & Phone Number

Australia

Australia

Perth, Western Australia, Australia

Originally asked to support the Business Adoption team as a subject matter expert, I liaised with key stakeholders and supported learning.I went on to create learning materials such as video simulations and practise exercise modules, presentation packs and facilitation guides.I facilitated training with multiple groups which all achieved a high results and were a great success.

Australia

• Assisting members amend policies, add cover and retaining members via phone• Exceeding KPI’s while delivering on company values • Coaching and mentoring new staff in General Insurance and company programs.Personal Achievements at HBF • 2018 Became HBF Social Club Secretary • 2015 Quarterly Gold Ribbon Award Winner • 2015 Nominated by HBF for ATA Auscontact Association Award for Customer Contact Professional

Perth, Australia

• Assist in the execution of marketing plans including promotions, direct, digital, social media and activations for HBF events.• Involved in the development of event communications including promotional material, point of sale direct and digital• In charge of creating internal communications for HBF staff regarding event details, volunteering and internal promotions relating to the event• Assist in the coordination of competitions and promotions relating to HBF event & sponsorship activity• Assist in maintaining event and sponsorship budget reporting by tracking expenditure and reporting as required.• Assist with the CEO’s briefing address to HBF staff, setting up signage, welcome and direct guest, and assist during Q&A section.

Perth, Australia

• Grow HBF’s foot hold but reviewing existing member’s policies. Help members amend policies, add cover and retaining members via email and webchat• Communicate with HBF members regarding enquiries on policies, quotes and general information• Create webchat and templates to assist with GI webchat conversations and member email enquiries

Western Australia, Australia

Working in remote locations, Mount Keith and Leinster. Achievements in this role include:• Increased kitchen’s OHS and achieved high score of 97% for kitchen in OHS audit.• Multiple opportunities to lead team after utility supervisor's mentoring. • Attend Customer Service day course through Spotless

Perth, Australia

In this role I worked in plant propagation, retail and preparing and delivering wholesale orders.Achievements in this role include:• Traineeship Cert IV Retail • Create Point of Sale Signage for the retail area and events• Achieved Best Garden Centre in WA two years in a row.

Perth, Australia