- MANAGEMENT: Directed the HR function for a workforce of 170+ team members across 5 locations, including payroll, recruiting, onboarding, benefits, career development, and health and wellness- RECRUITMENT: Led 7 referral incentive campaigns, 36 school partnerships, and 60 job fair visits, resulting in a 143% increase in headcount- SYSTEMS: Evaluated 8 vendors to select and implement an HRIS platform, resulting in an estimated 20 hrs/month saved; and led the upgrade process to a new vendor 5 years later to consolidate 8 platforms- BENEFITS: Saved $50k+ in benefits costs by seeking out and negotiating with a new broker- EMPLOYEE ENGAGEMENT: Led 9 Q12 surveys, 8 NPS surveys, and 9 change initiatives

- Managed the full recruitment life cycle which was instrumental in opening a new location- Implemented the company’s first health insurance group

- Managed class enrollment assignments and operations- Developed training materials for office and front desk assistants

- Developed presentation boards, 3D models, and construction documents for staff and clients- Resolved software issues to better communicate the head designer’s requests

- Taught swim lessons to 2,000+ students in 5 years, resulting in over 90% mastering target skills- Served as the primary customer service leader for over 750 clients per year