Senior Manager with expertise in driving customer success initiatives and optimizing structured programs; foundational career as a direct healthcare provider, and a background in business consulting. People manager with experience leading and inspiring teams to improve outcomes and efficiency. Most recently built a Customer Experience team for a direct-to-consumer (D2C) marketplace for compounded GLP-1s. Seeking a leadership role with the opportunity to establish and standardize processes, utilize data to drive decision-making, and increase collaboration across teams. I began my career in project management & business consulting; transitioned to a direct healthcare provider with 5+ years of clinical experience as a Senior Occupational Therapist in acute hospitals, sub-acute rehab, outpatient, and home care settings working with patients at all stages of injury, illness, and disability. My experiences in direct patient care continue to impact my ability to communicate the value of healthcare services, understand customers’ needs, and provide recommendations to customers and teams to improve outcomes and thereby retain and grow business year to year.