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Jessica Gordon Email & Phone Number
Customer Support Operations Manager
at
Allminds
1 work email found
@cloverhealth.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Operations Manager
Location
New York, New York, United States
Who is Jessica Gordon? Overview
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Quick answer
Jessica Gordon is listed as Customer Support Operations Manager at Allminds, based in New York, New York, United States. AeroLeads shows a work email signal at cloverhealth.com and a matched LinkedIn profile for Jessica Gordon.
Jessica Gordon previously worked as Manager of Customer Experience at Alan Health and Manager, Customer Success/Provider Enablement at Clover Health. Jessica Gordon holds Master'S Degree, Occupational Therapy/Therapist from University Of Washington School Of Medicine.
Company email context
Email format at Allminds
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{first}.{last}@cloverhealth.com
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AeroLeads found 1 current-domain work email signal for Jessica Gordon. Compare company email patterns before reaching out.
Profile bio
About Jessica Gordon
Senior Manager with expertise in driving customer success initiatives and optimizing structured programs; foundational career as a direct healthcare provider, and a background in business consulting. People manager with experience leading and inspiring teams to improve outcomes and efficiency. Most recently built a Customer Experience team for a direct-to-consumer (D2C) marketplace for compounded GLP-1s. Seeking a leadership role with the opportunity to establish and standardize processes, utilize data to drive decision-making, and increase collaboration across teams. I began my career in project management & business consulting; transitioned to a direct healthcare provider with 5+ years of clinical experience as a Senior Occupational Therapist in acute hospitals, sub-acute rehab, outpatient, and home care settings working with patients at all stages of injury, illness, and disability. My experiences in direct patient care continue to impact my ability to communicate the value of healthcare services, understand customers’ needs, and provide recommendations to customers and teams to improve outcomes and thereby retain and grow business year to year.
Listed skills include Treatment Planning, Evaluations, Discharge Planning, Documentation, and 11 others.
Current workplace
Jessica Gordon's current company
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11 roles
Jessica Gordon work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Experience
-Established a Customer Experience practice and grew the team to 9 staff.-Oversaw team transition to a multi-channel support platform and structure that provided integration between phone, email, and chat support.-Collaborated across teams to optimize the customer journey from onboarding to renewal, and integrate customer feedback into new releases.
Apr 2024 - Nov 2024
Manager, Customer Success/Provider Enablement
-Oversaw a team of 6 direct staff in their day-to-day support of customers to drive optimal use of and value in an AI product.-Used data analysis to prioritize customer needs & engagement. -Monitored & reviewed team metrics and dashboards to action progress towards and achievement of company Objectives and Key Results (OKRs).-Revised & enhanced CS team.
Jun 2023 - Feb 2024
Regional Member Services & Customer Success Manager
-Oversaw and directed daily US West Coast customer relations.-Managed team of 5 direct staff; mentored and served as a resource with indirect management responsibilities for 3-6 cross-team staff. -Presented weekly and monthly data-driven KPIs with recommendations to executive leadership. -Used trend and data analysis to understand customer pain points.
Feb 2022 - Jun 2023
Customer Success Manager
-Responsible for new individual and corporate account onboarding, service resolution & recovery, upgrades, and annual renewals.-Created and refined customer onboarding programs to drive engagement & retention.-Served as advocate and voice of customers to internal teams.
Jan 2021 - Mar 2022
Senior Occupational Therapist & Certified Lymphedema Therapist
Acute Inpatient Hospital & Outpatient Clinic*Managed a caseload of 7-8 patients daily. Acute population included but not limited to mechanically ventilated, acutely ill & ICU level, neurological, orthopedic, breast medicine and bone marrow transplant. Outpatient population included but not limited to UE & LE Lymphedema, soft tissue, ROM, strength, and.
Mar 2017 - Oct 2020
Occupational Therapist
Visiting Nurse Service Of New York, Montefiore Health System, Kline Galland Home
-Managed caseloads ranging from 6-12 patients daily in various healthcare settings including acute inpatient, outpatient, sub-acute rehab, and home care.-Trained and mentored occupational and physical therapy staff and graduate-level students.Supervised Certified Occupational Therapy Assistants. -Promoted the role of occupational therapy to internal and.
Feb 2015 - Feb 2017
Student Administrative Assistant Transplant Services
*Provided administrative support to nursing staff and patient care coordinators.*Prepared patient materials for clinic appointments, managed lab data entry and prepared and filed patient charts.*Liaised with outside providers and local labs to obtain required information & documents.
Sep 2012 - Jun 2015
World Bank Knowledge Manager
*World Bank Account Team Manager and Washington DC representative for PwC’s global International Development Assistance Network.*Prepared monthly financial reports & project summaries and a quarterly newsletter distributed to 500+ global staff.*Coordinated new business development and proposal efforts, securing multimillion dollar World Bank funded.
Mar 2010 - Jul 2012
Senior Business Analyst
*Responsible for financial management and reporting of procurement projects with the Brazilian Navy ranging in value from $500K to $60M. *Provided analysis, strategic assessment, and systems process improvements.
Sep 2008 - Apr 2010
Program Coordinator
*Provided operational and financial management for the United States Agency for International Development (USAID) multi-million dollar projects in various countries. *Assisted in project start-ups, recruitment, HR, partnership negotiation and relationship management, budgeting, monitoring and evaluation, and project close-outs.Field Office Manager AECOM.
Apr 2007 - Aug 2008
2 education records
Jessica Gordon education
Master'S Degree, Occupational Therapy/Therapist
University Of Washington School Of Medicine
Ba, International Relations And Spanish
Boston University
FAQ
Frequently asked questions about Jessica Gordon
Quick answers generated from the profile data available on this page.
What company does Jessica Gordon work for?
Jessica Gordon works for Allminds.
What is Jessica Gordon's role at Allminds?
Jessica Gordon is listed as Customer Support Operations Manager at Allminds.
What is Jessica Gordon's email address?
AeroLeads has found 1 work email signal at @cloverhealth.com for Jessica Gordon at Allminds.
Where is Jessica Gordon based?
Jessica Gordon is based in New York, New York, United States while working with Allminds.
What companies has Jessica Gordon worked for?
Jessica Gordon has worked for Allminds, Alan Health, Clover Health, Sollis Health, and Memorial Sloan Kettering Cancer Center.
How can I contact Jessica Gordon?
You can use AeroLeads to view verified contact signals for Jessica Gordon at Allminds, including work email, phone, and LinkedIn data when available.
What schools did Jessica Gordon attend?
Jessica Gordon holds Master'S Degree, Occupational Therapy/Therapist from University Of Washington School Of Medicine.
What skills is Jessica Gordon known for?
Jessica Gordon is listed with skills including Treatment Planning, Evaluations, Discharge Planning, Documentation, Program Management, Proposal Writing, Budgets, and Research.
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