Jessica Moore, Mhrm Email and Phone Number

• Led comprehensive onboarding and training for seamless provider integration.• Collaborated on EHR documentation and billing accuracy.• Optimized workflow within Athena system for efficiency.• Streamlined operations, minimizing disruptions.• Evaluated and trained providers for enhanced performance.• Identified training needs and conducted tailored sessions.• Managed personnel duties and communicated policies effectively.• Drove process improvements and implemented training programs.• Led statewide training initiatives, enhancing effectiveness.• Monitored onboarding processes and ensured compliance.• Facilitated proficiency checks for new hires, meeting benchmarks.• Increased ACP rates and maintained medication reconciliation.• Managed group statistics, optimizing resource allocation.• Ensured staff proficiency and balanced workload effectively.

• Played a significant role in the expansion of the southeast region's patient load from 440 to 1323, showcasing strategic growth management expertise.• Collaborated directly with Medical Doctor(s) to assess patient needs, ensuring careful scheduling of Care Plan Oversight for seamless care coordination.• Facilitated the initiation and continuation of patients' home health services through efficient coordination of referrals with intake and insurance providers.• Led comprehensive care coordination through adeptly tracking and documenting chronic care management using ThoroughCare. This facilitated streamlined coding and billing processes, leading to a substantial improvement in patient outcomes.• Demonstrated exceptional skill in monitoring and conveying crucial patient information to providers, contributing to optimized treatment planning and superior care delivery.• Maintained an unwavering commitment to patient confidentiality through adherence to rigorous document protocols.• Employed critical thinking to effectively analyze complex problems, evaluate solutions, and make well-informed decisions, consistently fostering efficient operations.• Proactive and detail-oriented, excelling within dynamic environments, and dedicated to enhancing patient experiences while achieving organizational objectives.

• Adept at facilitating seamless communication among referral sources, physicians, and associated staff to ensure accurate documentation routing for signature and completion.• Collaborated closely with local branch leadership to guarantee the provision of appropriate inventory and services, contributing to optimal patient care.• Partnered effectively with the sales team to gather necessary documentation, enhancing the referral process and strengthening relationships with referral sources.• Proficiently navigated through multiple online EMR systems to procure relevant documentation, showcasing exceptional technical aptitude.• Played a pivotal role in ensuring smooth operations and patient satisfaction by collaborating with the verification team to meet all requirements for accurate patient information and payments.• A dedicated professional with excellent problem-solving skills, committed to upholding regulatory standards and delivering superior durable medical equipment intake services.

• Innovatively developed and implemented enhanced training protocols that ensured rapid and effective integration of new staff members to their fullest potential.• Skillfully managed staff training objectives, ensuring comprehensive knowledge of company practices, legal regulations, and industry guidelines.• Distinguished by empathetic care and effective communication with pediatric patients and their families, addressing concerns and providing support.• Collaborated with Human Resources to refine clerical front staff workflows, contributing to streamlined operations.• Adhered to stringent security regulations while maintaining accurate and confidential patient records.• Excelled in cross-functional collaboration, maintaining open communication with various departments to fulfill their unique needs and address both physician and patient concerns. • A dedicated professional committed to upholding the highest standards of care coordination, regulatory compliance, and patient-centered service within a pediatric medical environment.

• Observed children to proactively identify issues with emotional or physical development and worked with the parents and Supervisor and well as Director to address those concerns.• Observed play activities to identity positive behaviors and areas in need of improvement, in which implementing behavior redirection where it was appropriate.• Met with parents about daily activities, positive developments as well as issues.• Kept notes of behavior issues, food served and medications administered to the children.

• Observed children to proactively identify issues with emotional or physical development and worked with the parents and Supervisor and well as Director to address those concerns.• Observed play activities to identity positive behaviors and areas in need of improvement, in which implementing behavior redirection where it was appropriate.• Met with parents about daily activities, positive developments as well as issues.• Kept notes of behavior issues, food served and medications administered to the children.

• In charge of sales• Marketing• Managed finances• Kept studio and bar clean • Developed recipes

Provided Customer Service