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Jessica Mora Email & Phone Number
Sr Corporate Vice President of Experience and Sustainability
at
BAC
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✓ Verified May 2026
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Current company
Role
Sr Corporate Vice President of Experience and Sustainability
Location
Escazú, San Jose, Costa Rica
Company size
Who is Jessica Mora? Overview
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Quick answer
Jessica Mora is listed as Sr Corporate Vice President of Experience and Sustainability at BAC, a company with 17726 employees, based in Escazú, San Jose, Costa Rica. AeroLeads shows a matched LinkedIn profile for Jessica Mora.
Jessica Mora previously worked as Sr Corporate Vice President of Experience & Sustainability at Bac and Chief Experience, Talent & Culture Officer at Bac. Jessica Mora studied at Universitat De Barcelona.
Company email context
Email format at BAC
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BAC
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Profile bio
About Jessica Mora
Senior Corporate Vice President of Experience & Sustainability at BAC, the leading bank in Central America. BAC has more than 5 million clients and more than 20,000 employees in the Central American region.As a Senior Corporate Vice President of Experience & Sustainability Jessica leads all the bank´s channels (bank branches, contact centers and digital channels). In addition, she oversees the employees and clients experience improvement initiatives as well as compensation and talent development. Before occupying her position as Senior Corporate Vice President of Experience & Sustainability, she occupied multiple senior positions in BAC including Chief Experience Officer and Chief Processes and Services Officer in which she led the areas of integral risk management, business continuity and continuous processes improvement and agility, among others. Before becoming a Chief reporting directly to the CEO, she occupied other key positions including Regional Quality Manager and Operational Excellence Manager. In her more than 30 years of professional career, she has led organizational change initiatives, mergers and acquisitions, quality assurance programs and critical negotiations with stakeholders. Jessica is a publicist and has a Master in Business Administration from the University of Costa Rica/Fundepos, a graduate degree from INCAE Business School, a senior strategic leadership degree from Kellogg Graduate School of Management at Northwestern University and a Master in Customer Experience Strategic Management from the University of Barcelona. She is an active social contributor and she participates in NGOs´ board of directors and advisory committees in Costa Rica.
Listed skills include Risk Management, Process Improvement, Quality Assurance, Strategic Planning, and 19 others.
Current workplace
Jessica Mora's current company
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Bac
10 roles · 32 years
Jessica Mora work experience
A career timeline built from the work history available for this profile.
Sr Corporate Vice President Of Experience & Sustainability
CurrentResponsable of internal and external experience in the group. Including service channels (atm's, branches, contact centers and digital channels) Customer and employee experience, which includes leading voice of the customer, HR, compensation, performance, and talent development. Also leading the sustainability and strategy.
Mar 2024 - Present
Chief Experience, Talent & Culture Officer
Responsable of internal and external experience in the group. Including service channels (atm's, branches, contact centers and digital channels). Customer and employee experience (which includes human resources, compensation, and talent development).
Jul 2020 - Mar 2024
Chief Customer Experience & Service Channels Officer
Feb 2019 - Jul 2020
Chief Quality & Risk Management Officer
Responsable for the Organizational Managment System, which includes Quality Control, Productivity, Customer Satisfaction and Integrated RIsk Management, including Operational Risk, IT Risk, Information Security, Frauds, Business Continuity and all the risk required by the Regulations in Central America and Colombia. ( GRC)
Oct 2014 - Feb 2019
Regional Operational Excellence Manager
Responsable for the Organizational Managment System, which includes Quality Control, Productivity, Customer Satisfaction and Integrated RIsk Management, including Operational Risk, IT Risk, Information Security, Frauds, Business Continuity and all the risk required by the Regulations in Central America and Colombia. ( GRC)
Aug 2010 - Oct 2014
Regional Quality Manager
Jan 2000 - Aug 2010
Gerente De Calidad Para Costa Rica
Implement Quality System under ISO9001 for the Bank and the Credit Card Business
1997 - 2000
~3 yrs
Branch Manager
1994 - 1997
~3 yrs
Customer Service Representative
Dec 1991 - Mar 1994
7 education records
Jessica Mora education
Education record
Universitat De Barcelona
Senior Strategic Leadership Program
Northwestern University - Kellogg School Of Management
Curso Superior De Gestión De Riesgos, Risk Management
Universidad De Alcalá
Gestión Corporativa De Riesgos Financieros
Incae Business School
Programa De Alta Gerencia
Incae Business School
Mba, Business Administration And Management, General
Universidad De Costa Rica Ucr
Bachillerato, Publicidad
Universidad Latina De Costa Rica
FAQ
Frequently asked questions about Jessica Mora
Quick answers generated from the profile data available on this page.
What company does Jessica Mora work for?
Jessica Mora works for BAC.
What is Jessica Mora's role at BAC?
Jessica Mora is listed as Sr Corporate Vice President of Experience and Sustainability at BAC.
Where is Jessica Mora based?
Jessica Mora is based in Escazú, San Jose, Costa Rica while working with BAC.
What companies has Jessica Mora worked for?
Jessica Mora has worked for Bac.
How can I contact Jessica Mora?
You can use AeroLeads to view verified contact signals for Jessica Mora at BAC, including work email, phone, and LinkedIn data when available.
What schools did Jessica Mora attend?
Jessica Mora studied at Universitat De Barcelona.
What skills is Jessica Mora known for?
Jessica Mora is listed with skills including Risk Management, Process Improvement, Quality Assurance, Strategic Planning, Business Process Improvement, Business Strategy, Management, and Leadership.
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