Providing leadership for the end-to-end implementation of processes and technology specific to Recruitment & Admissions within the scope of York's Student System Renewal Program.Driving product adoption by facilitating and coordinating Discovery, Clarifying requirements, Product Design/Configuration, End to End Testing - User Acceptance Testing - End User TrainingThe SSRP is a large multi-project, multi-year program for the University designed to create a cohesive and integrated experience for all users. It will transform the way York interacts and works to facilitate student, faculty, and staff success through the student’s educational journey. The program provides transformed business processes and system infrastructure to support the fundamental academic mission of the university.

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Connecting outstanding international students to graduate business education through recruitment in the MBA, MSCM, MREI and PhD programs program at one of Canada's top business schools.• Manage a blended virtual/on site team comprised of unionized & non-unionized staff and a manager.• Manage recruitment and admissions of 5 academic programs with varying markets, goals and targets• Lead student recruitment strategy with the objective to meet targets in a competitive marketplace and minimize student withdrawals throughout a global pandemic • Work cross functionally to meet goals by liaising with recruitment staff, marketing team, academic staff, current students, program directors, 3rd party event providers and marketing outlets. • Achieved challenging targets in a revenue-oriented environment pre- and during pandemic. • Formulate, manage and administer a budget of $500,000 annually.• Negotiate and contract with third party event and marketing vendors. • Provide SME knowledge support to technical & design teams• Interview, hire & train staff• Admissions lead for full revision of digital application: Work with senior management and IT consultants to document requirements and conduct UAT for a new online application, • Expert user for new technology adoption to train and trouble shoot issues for staff• Initiated and led the adoption of a standardized marketing brand voice across multiple staff • Manage institutional diversity network partnerships (ROMBA, FORTE)

Connecting outstanding students to graduate business education through recruitment in the MBA program at one of Canada's top business schools. Recruitment and admissions for numerous iterations of the Schulich MBA program: MBA, International MBA, MBA/JD, MBA/MA/MFA. Nurtures prospective students through the recruitment pipeline from lead, to applicant, to admitted student and beyond. Conducts recruitment and assessment functions including interviewing candidates. Plans, executes and participates in on-campus events, local university fairs, cross Canada events, and international tours. Crafts communications to prospective students and applicants and responds to inquiries regarding Schulich graduate programs. Manages recruitment pipeline through use of Salesforce CRM. Lead Schulich contact for our partnership with the Forté Foundation - A Not-For-Profit organization promoting women in business.

Undergraduate student recruitment across 200+ university programs throughout regions of South Asia, South East Asia, and Korea.Organized and executed multiple international recruitment trips each year, promoting York and Canada as study destinations to students within my region of responsibility. Presented to small and large groups of students, teachers, and family members, hosted applicant receptions abroad.Participated in both individual and group travel throughout multiple countries and cities. Utilized my organization skills, customer service, flexibility, and professionalism on the road while representing the university. Responsible for monitoring and following up with 1000+ student applications each year across markets, communicating with students, and guidance counselors to assist in completing their applications to the university. Acting as a liaison and direct contact, assisting students and families to understand the application process, and pathway to becoming a student at the University and coming to Canada.

In addition to my regular duties, I was involved in large scale projects within the division regarding change management in technology and policy areas. Building process maps for major partnerships and projects, liaising with different divisions and managers/directors to accomplish goals. Document and policy drafting, outlining timelines for participants. End user testing on technology systems & being a subject matter expert for our divisions proprietary technology. Positions held:Recruitment and Admissions Officer for Korea - July 2013 - September 2014Mat leave coverage for the Student Recruitment Manager in the Korean Market. Managed agent and student inquiries, planned and executed overseas recruitment trips to Korea, Assisted with projects for the Korean Market, Created and presented a special orientation for new Korean students, Client relationship management. Oversaw activities of in-country representative and a work-study student.International Admissions Officer Made admission decisions for International students based on assessing submitted documentation. Assisted and advised international students, worked with Educational Agents from India, Africa, the Middle East and Korea. Completed high quantities of Administrative work on a daily basis. Was the main point of contact between the college and students, responsible for creating a positive welcoming relationship with incoming and potential students. Managed relationships with international agents, trained and assisted them to learn the College's methods and policies while maintaining a positive working relationship.

Coordinator for international educational ESL & home-stay group tours in Ontario. Managed all operations and organization for groups from 10 to 200+ students across the province of Ontario. Organized ground transportation, hotel arrangements, liaised with homestay coordinators to place students with local families, hired staff to run ESL program components, working with school board contacts to arrange rentals and arranged visits to tourist attractions for the groups. On the ground, I met with staff and teachers from incoming school groups and ensured that programs were running to their expectations. Responsible for solving any major issues that occured throught the program with staff, homestay, and contracted vendors.

Held weekly seminars for students interested in adding an international component to their university career. Advised the students how to do research on locations they were interested in and instructed them on the procedure for applying to an exchange or internship program. Helped students find funding opportunities for study abroad. Increased the number of participants taking part in Korean exchanges at York by three times due to my passion and excitement about the exchange process and by promoting Korea as a study destination.

Front office staff in lounge for international and Korean students at Yonsei University. Assisted students in English with questions about campus, or about Seoul. Assisted Yonsei English Language Institute with editing student papers. Assisted Yonsei faculty with publications that would be distributed to their staff and student population.

Managed the HR department of a technical support and customer service contact centre.Main responsibilities included:Direct management of a team of 3Interviewing, screening, and hiring of employees, Effective scheduling of the call centre staff to meet 24-hour service demands to uphold service levels for all contractsManaged the quality assurance team undertaking the monitoring and reporting of employees.Conducted performance reviews of staff, created coaching and learning plans for improvements, and undertook termination of employees when required. Created Policy and Procedure documentation, Held post of Privacy Officer for the company.

Managed a team of 3 - 15 outbound sales agents working on sales, customer service, and lead generation projects. Motivated the team and problem solved when required. Coached the team to meet and exceed their daily quotas.