Jess S. Email & Phone Number

Midlands Hub

Facilitating and promoting the site engagement calendar. Writing staff communications and generating content for site.

• Ensuring all policies, procedures and risk assessments are completed and followed to the highest standard throughout the year.• Co-coordinating the leadership and management Team to ensure that the site is PCI compliant and in line with current GDPR regulations.• Ensuring the BCP Testing Calendar for both sites is updated and completed in a timely manner.

Coventry, United Kingdom

After six short months at Sitel Coventry I made the successful transition from Customer Services Advisor to Team Leader on the UK Visas and Immigration Campaign. During my time here my continued passion for leading a team to success became apparent.After five months on UKVI, I was then moved on to manage an Outbound Sales Team representing a leading Motor Finance company. Within a year I had driven my team to success, excelling on every key KPI and metric. I had created a Team of dedicated and driven individuals that strived and still do strive for the best.It is also within this year that I have developed a strong grasp on I.T and also within all aspects of communications, both face to face and digital.Throughout my time at Sitel I have developed a vast array of skills including:• Playing an instrumental role in the Work From Home initiative, successfully implementing and setting up over 40 FTE onto soft phone platform.•Key interest in escalating and troubleshooting various I.T and telephony issues within the EMEA region.•Experience in designing and adjusting MI reporting to suit the needs of my client.•Experience in handling Raw data and transforming this into visual reports and graphics.•Training and developing a vast team, from recruitment and interviews to managing those at the retirement stage of their career.•Experience in staff scheduling both within an application and also manually. Monitoring and drawing reports on breaks adherence. •Experienced in writing and delivering performance development reviews and also monthly 1-1s with Team. •Large involvement in training virtually & face to face, writing procedure guides and communication pieces that will educate and lead my team during ever changing process requirements. •Experience in payroll and clock card adjustment and sign off.•Extensive and daily client liaison and key understanding on how to build trust.•Ability to work remotely as well as within an office environment.

Birmingham, United Kingdom

During my time at Smarktivity - I had a crash course in everything Sales! My brief time spent with the Birmingham Team gave me the confidence and grit to understand the world of sales and advertisement. During my time here I took part in:•Face to face sales.•Training and development of new recruits.•Gaining inside knowledge on how to demonstrate a product in the most effective way to the target audience.

Coventry, England, United Kingdom

Whilst obtaining my degree, I achieved two promotions working within the company. I hold a Level 3 Diploma in Shift Management and a recognized qualification in Advanced Shift Management, as well as an award in Supervising Food Safety in Catering (Level 3).I was part of a vibrant workforce that achieved exceptional results during my time at McDonald's. I motivated and inspired my colleagues with communication, co-ordination and cooperation. I was responsible for ensuring effective communications within the store via my weekly newsletters, which I created for the team. I was the store Engagement and Communications Champion for two years running.

Coventry, United Kingdom

Throughout my time at Radio Plus, I presented the news on-air and co-operated in newsgathering and conducting interviews for the show within the local area of Coventry.

Bachelor'S Degree, Journalism And Media, First Class

Activities and Societies: Graduated November 2017 - I utilised my final year of University by networking, attending academic conferences.

A-Levels, English Literature (British And Commonwealth)