Jess Murphy Email & Phone Number

Charlotte, North Carolina, United States

Oversee the road-mapping, creation, and delivery of educational content for five unique products. Mentored and motivated a diverse team of 6: instructional designers, product trainers, and technical writers.Responsible for reporting on content use and suggesting methods to improve product self-sufficiency.Edited e-learning modules, video scripts, release notes, etc. for clarity and consistency in learner experience.Designed and implemented product training programs for new and veteran team members. Created a series of internal resource centers to work as education hubs for dept news, process updates, & training.Launched three client help centers for products lacking documentation.

Belmont, Nc

Developed client onboarding curriculum, educated clients on new features and integrations, oversaw platform adoption. Conducted in-person training sessions and live webinars.Worked with designers and developers to review new features, UI/UX, bugs, and tweaks.Created and evaluate platform content and knowledge base materials.

Concord, North Carolina, United States

Managed a team of ESL and ABL tutors.Coordinated schedules, communications, and facility operations.

Charlotte, North Carolina, United States

Developed short- and long-term biology lesson plans and taught classes for ninth through twelfth grade students.Communicated with parents, students, and administration regarding classroom progress.

Bachelor Of Science (B.S.), Physical And Biological Anthropology

Nctl Secondary Education, Biology, General