• Compile, analyze and interpret data, and if appropriate, make recommendations for future courses of action. Demonstrates an understanding of systems that enable processes and identifies and engages key business process owners to increase awareness of system enablers. Identifies and understands operation challenges and influences business priorities. • Assist in assessing the services delivered by the service providers (if any) and validating that performance metrics established by service level agreements (SLA's) are met as applicable and that SLA's are aligned with organization goals and objectives. As the primary point of contact, provide direction and policy interpretation to third party service providers as needed• Identifies and drives improvement opportunities for their work stream and collaborates with any external service providers to ensure improvement opportunities are implemented.• Leads team through project enhancements including requirement, High Level Design Reviews (HLD), benefits, walk through, implementation testing and validation, training and issues resolution.• Interacts cross functionally as necessary keeping projects and issue resulting on target.• Partners cross functionally to drive improved metrics such as reduced inbound calls, claims processing time, AHT, transfers and drives self-serve.• Continuously evaluate the literal control environment, maintaining appropriate documentation and practices in accordance with Generally Accepted Accounting Principles, company policies and standardized procedures.• Ensure compliance with internal policies and controls and with external regulations• Plans and structures work activities and set deadlines for their team, subsequently monitor the team’s progress and are responsible for the results of team activities.• Provides guidance to consultants on their team for recruiting, staffing, and professional development as needed.• Responsible for results reporting to senior level executives

Sr. Analyst –Payment Strategy (2013- Present)Responsible for project management deliverables related to gap analysis. Identify current opportunities as it relates to all payment venues. Key focus will be providing support for the payment investigation application. Maintain all aspects of support related to payment investigation application, which includes provisioning, writing RTs based on business need, managing and facilitating user acceptance testing with various workgroups. Determine, articulate and represent Payment Strategy/Payment Research and Reconciliation process needs and control requirements to system and application developers to ensure that adequate internal controls are defined and implemented into the payment investigation applicationMajor Achievements:• Assisting in all aspects of the Payment HUB project that is estimated to save company an estimated $17M annually going forward. Assisted with Requirements, worked hand in hand with IT during coding. Led testing team through all Iterations of testing. Led post production validation.• Serve as subject matter expert (SME) for Quantus reporting. Identified new fields for reporting that have resulted in over 1,000 payment investigation tickets no longer routing to back office.

Lead cross-functional teams to implement enterprise-wide system and business process improvements across multiple functional departments and IT applications. Collaborate with Headquarter and Area teams to identify business gaps, risks and resolutions. Major Achievements:Led initiative to automate the file upload portion of the Bill Cycle Review process resulting in the elimination of 2 ½ hours of manual up-front work and a decreased risk of errors.Successfully implemented new filing process for the Bill Cycle review process making files more assessable to management and Analysts.Led efforts to implement a new process where files previously received monthly are automatically uploaded to a reference database daily allowing employees to work with more up to date information.

Supervise daily table maintenance and associated functions to allow accurate and efficient provisioning and rating of Verizon's wireless customers including divested assets. Responsible for team development, elimination of road-blocks, driving efficiencies, variance analysis, and audit controls and special projects as assigned. Acts as a subject matter expert for the legacy Alltel billing system to assist in customer migrations to acquiring company's systems. Major Achievements:Implemented a paperless filing system that eliminated (the risk of) lost paperwork (necessary) for audit requirements.Successfully implemented cross training program and organizational improvements which allowed for reduced headcount from 8 to 4 FTE.Played key role in system separation of Verizon divested companies prior to close. An estimated 9 months of IT work executed in 8 weeks for the Verizon/Alltel merger

Project Management Office (2006-2007)Served as a liaison between Alltel business owners and Alltel acquired properties in order to complete successful systems conversion for customers. Major Achievements:Served as Client Acceptance Testing lead for the Virginia Cellular One Conversion Business Delivery Lead Analyst for collections, write offs, phone number management, accounts receivables, deposits, and contracts for the 1.08 billion dollar acquisition of Midwest Wireless Conversion.Received Alltel's RITE-ON award (Recognition for Innovative Technological Solution) for work on the Virginia Conversion Project

Product and Rating Delivery (2004-2006)Responsible for maintaining and auditing table data and associated functions. Ensures feasibility and accuracy of all table updates to minimize revenue leakage and increase customer satisfaction. Major Achievements:Responsible for system documentation, communication, and project management associated to the VII tables.Assisted with documentation of requirements for billing system enhancements necessary for the Western Wireless and Cingular customer migrations. Managed work load of Billing Coordinators to ensure standard service level agreements were met.Received 1st Quarter 2006 REP (Recognizing Exceptional Performance) award for Rating Configuration; include Point of Sale Coordinator and Data Control Clerk