Jess Piek Email & Phone Number

•Develop, coordinate, and deliver virtual training sessions and eLearning modules for approximately 2000 employees on Office365 applications to maximize organizational collaboration, improve user proficiency, and reduce support tickets related to Office365 applications • Partner with internal IT teams to manage the communication and training aspects of the change management process for the implementation of new digital tools and technologies for users across the organization • Create and maintain documentation for organizational applications, including user guides, FAQs, knowledge articles, and other resources

•Designed and executed a comprehensive organizational learning and development roadmap strategy for approximately 100 employees, fostering a culture of employee engagement and professional growth in alignment with business priorities and requirements•Created, developed, and facilitated skills-based curriculum and learning materials for all roles and a variety of functions, including clinical services, customer service, sales, and management •Led and developed the performance management program and process to drive employee and organizational performance •Managed and facilitated New Employee Orientation and Onboarding process and activities, delivering an exceptional and impactful learning experience •Launched and facilitated a Lunch and Learn program, prioritizing soft-skills development with a strong emphasis on communication topics, contributing to a more connected workforce •Led employee "Give Back" program, promoting a strong organizational culture and bolstering employee engagement through meaningful community involvement•Collaborated with Business Development team by utilizing technical writing skills to draft concise and user-friendly instructions for new products for customer and employee audiences •Temporarily filled in as Customer Client Specialist, managing the onboarding process and documentation for new customers to ensure a seamless transition from Sales to Operations

•Delivered virtual training on UNC’s new clinical trial management software system for approximately 40 employees a month to drive effective user adoption and optimal system performance •Created and implemented a diverse range of instructional curriculum materials and training aids, including the setup and administration of the software training environment, quarterly newsletters, tip sheets, and videos•Utilized data from post-training surveys, user and manager feedback, and technical support queries for continuous training improvement and to ensure the achievement of targeted learning outcomes•Provided technical support and troubleshooting assistance for approximately 500 users as needed

Fairbanks, Alaska

•Designed, developed, and implemented data-driven and competency-based leadership development and mentorship programs for approximately 180 leaders to drive business outcomes and priorities•Collaborated with HR business partners to develop and facilitate additional leadership training initiatives, including webinars, workshops, and instructor-led sessions.•Implemented and developed a competency-based Leadership Toolkit, providing leaders with easily accessible resources for enhancing their skills and capabilities based on organization leadership competencies •Provided curriculum and competency development support for ancillary and non-clinical departments•Facilitated the implementation of a new learning management system in collaboration with leadership and the vendor, and completed the course creation process, assignments, and troubleshooting for approximately 1800 employees•During COVID-19 Operations, provided administrative support for Physician Advisory Council members and co-chaired multidisciplinary COVID-19 Employee Rounding Team to efficiently address urgent questions and needs from staff

•Empowered approximately 500 employees and volunteers in their roles by providing effective and engaging customer service training during new hire orientation sessions •Leveraged patient satisfaction survey data, patient complaints, leader feedback, and shadowing opportunities to identify and develop training experiences and targeted coaching for a diverse range of clinical and non-clinical staff, including physicians, nurses, receptionists, and other front-line personnel •Responded and resolved patient complaints in a timely and satisfactory manner by providing exceptional customer service and collaborating with department leaders

•Efficiently coordinated and managed the onboarding process for new hires, ensuring punctual start dates, and diligently monitored and evaluated background checks and licensure verifications to comply with regulatory requirements•Collaborated with Facilities, Dining Services, and other departments to sucessfully organize and execute the first-day orientation for employees•Collaborated with facilities, dining services, and other departments to organize and execute the first-day orientation for employees

•Collaborated with executive and middle management training sponsors, subject matter experts, and end users to design, develop, and launch training programs and eLearning courses for a variety of departments utilizing the ADDIE model of instructional design and adult learning theory principles
•Partnered with midlevel managers to create personalized new hire onboarding curriculum
•Assisted with management of organization LMS

Wahpeton, North Dakota

•Exceeded enrollment expectations by successfully recruiting prospective students via daily campus visits, community events, and telephone and email leads

Moorhead, Mn

•Educated and informed a diverse audience of patrons about library catalog, services, and resources while providing outstanding customer service and technical assistance •Developed and coordinated library programming independently and with team members, fostering patron use and enjoyment of the library

Fargo, North Dakota Area

•Creatively designed and facilitated assignments and lesson plans in accordance with first-year writing curriculum•Efficiently edited and graded student papers for content development and grammatical errors

Master Of Arts - Ma, English Composition

Bachelor Of Arts - Ba, English Language And Literature, General