Sales EngineerProduct Delivery ManagerScope RFID projects to create a technical solution (design templates, manage data and integrate technologies)Plan and execute technical aspects of projects including development, installation, commissioning, and training Support sales team on presentations and, if necessary, conduct presentations and/or demonstrations of the technology.Attended trade shows to assist in the exhibition of Catalyst RFID equipment, meet customers, and evaluate new technology.Evaluate technical solutions for customers (retailers)Work directly with international third party vendors and UK-based technical team to resolve problems as well as innovate and develop product enhancements.Support customers in remote technical supportCoordinate and manage customer RFID installationsManage international shipping and logistics of hardware

Mobile Device Management- procurement, contract negotiation and vendor management Vendor Procurement Management, including quotes, approvals, invoicingExecutive/C-Level lead and escalation pointNetwork/desktop support, troubleshooting and maintenance Windows/ Mac systems and softwareA/V systems development and administration

• Network/desktop support, troubleshooting and maintenance Windows and Mac systems and software• AD, Exchange, Office365 Exchange(migration), Verizon VOIP Administration• Software Package deployment using SCCM• Primary C-Level support, all corporate devices, including home visits• Administration of mobile device management (Android/Blackberry/iPhone/Windows) using Maas360• Project Lead: Phone system migration for C-level offices, including vendor management and team coordination• Project Lead: branch office systems migration, including team coordination and project management

Main project: Overhaul and replacement of all office systems, including network/AD servers (migration), switches, new UPS system, replacement/upgrade of 3CX VOIP phone system (including hosting server), replacement of all office desktopsNetwork/desktop support, troubleshooting and maintenance Windows (XP, Vista, 7, 8) and Mac OS X (10.5-10.8) systems and softwareAD/Exchange Administration - Adding/removing users, handling Groups/Permissions, password administration and portal access

Network/desktop supportNetwork support, troubleshooting and maintenance Windows (XP, Vista, 7, 8) and Mac OS X (10.5-10.8) systems and softwareProvided network and account management support in an enterprise environment.  AD/Exchange Administration - Adding/removing users, handling Groups/Permissions, password administration and portal accessProcessed a multitude of security requests (shared drive access, new Active Directory accountsConfigured new desktops and laptops with a standard Windows (XP, 7) image and installed additional licensed software by requestPerformed software and hardware installations on PC/Mac desktops.VBScript and .BAT scripting for internal application distributionWrote process documentation for user distribution, internal technologies, installation/usage instructions for all platforms, including documentation for external users (Mac/PC)Ticket management using Spiceworks ticketing applicationCRM Database Administration- addition, removal of users, distribution of new builds, error message troubleshootingPhone System Administrator for NEC NEAX 2400 IP-PBX system, handled all support requests, adding/removing users, technical troubleshooting. Telecom backend support, through maintenance of LENS, ports, backend wiringAssistance with iPhone/Android/Windows/Blackberry configuration for email use outside the office.Performed standard maintenance of high output printers Vendor management of key suppliers

• Producing weekly films for web publication using Adobe Final Cut, Apple Compressor, including filming, sound mixing, editing and final output• Graphic design for print and web, weekly/monthly pieces for speaking topical series• Led, trained and organized team of volunteers in using camera, computer and sound equipment, filming, editing• Responsible for all A/V equipment, including digital filming cameras, sound systems, projectors, mixers, decks, amplifiers, speakers, recording equipment• Maintained Mac hardware and software support for staff

Created freelance graphic design company to serve non-profit organizations and businessesConducted consultations on A/V technology for non profits and businessesDeveloped graphics for use in print and web, specialty jobs include: flyers for local Chick-fil-a branchDesign and implementation of a web/email based newsletter, produced short films

Supervised and cultivated a youth program•Oversaw and developed the incorporation of technology in the ministries at SPLC through media presentation software, online website editor software training, and created short worship videos for church services, video editing for main worship service events•Developed and wrote curriculum over all age groups•Wrote and implemented a training course for all youth volunteer mentors, complete with take-home manual•Chairperson of Youth Council, responsible for setting vision and direction and provided leadership to mentors•Designed and created Promotional materials, logo, and workbook resources for StudentNet of Morgan County (local co-op), using InDesign, Publisher, Word, Photoshop, and Illustrator

Internet Technical Services employee; network support, troubleshooting Windows and Mac OS systems and software•Responsible for set up and tear down of media and A/V equipment over variety of situations: music, public speaking, video presentation•Designed images for use for Concordia website, and local campus use, using Photoshop and Illustrator•Assistant to the Alumni Director; in charge of marketing and promotional materials for distribution to campus and alumni nationally, using Adobe Creative Suite 3•Editor of Grant Letters; assisted in editing letters to potential and current grant suppliers of the university•Introduced use of advanced media presentation software for student events (MediaShout, EasyWorship)