Jessica Redwine

Jessica Redwine Email and Phone Number

OCC Resolution Expeditor @ The Home Depot
atlanta, georgia, united states
Jessica Redwine's Location
Cartersville, Georgia, United States, United States
Jessica Redwine's Contact Details

Jessica Redwine work email

Jessica Redwine personal email

n/a
About Jessica Redwine

Well-qualified Resolution Expediter is proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a collaborative mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments.

Jessica Redwine's Current Company Details
The Home Depot

The Home Depot

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OCC Resolution Expeditor
atlanta, georgia, united states
Website:
homedepot.com
Employees:
98933
Jessica Redwine Work Experience Details
  • The Home Depot
    Resolution Expeditor
    The Home Depot Aug 2022 - Present
    Remote
    Maintained responsibility for customer issues and provided end-to-end resolution using available resources.Generated solutions to customer issues, vendor errors and system generated errors.Formulated focused and individualized resolutions aimed to peacefully settle disputes.Improved operations through consistent hard work and dedication.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    View
  • The Home Depot
    Customer Service Representative
    The Home Depot Aug 2018 - Aug 2022
    Remote
    Resolved average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume. Member of Lead Program and winner of EoE 1H 2020 Winner Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Worked with Leadership to develop service improvement initiatives, including new Associate playbooks and cheat sheets. Peer to Peer coaching.
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  • Overby-Seawell Company
    Customer Service Representative
    Overby-Seawell Company Nov 2017 - Jun 2018
    Kennesaw, Ga
    Point of contact for missing insurance notifications sent by 100+ lenders Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Assisted with off-the-call projects, including data entry and file management. Created and implemented process improvements to reduce workloads and bolster callback efficiency.
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  • Sykes Enterprises, Incorporated
    Team Lead
    Sykes Enterprises, Incorporated Jan 2017 - Jun 2017
    Rome,Ga
    Managed, coached, and assisted 16-20 agents while Setting and surpassing team and site goals Compiled and analyzed sales figures to determine the best approaches to improve sales as well as performance. Assisted with any escalated calls and found resolutions for them Optimized staffing levels with strategic scheduling and task delegation.
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  • A Mobile Maintenance Svc Inc
    Service Dispatcher
    A Mobile Maintenance Svc Inc Jan 2016 - Jul 2016
    Emerson,Ga
    Received, scheduled, tracked and invoiced orders for deliveryAssist manager - train new dispatchersDocumented records for dispatches and submitted them for payment through QuickBooksReviewed completed work orders
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  • Momentum Telecom
    Technical Support Specialist
    Momentum Telecom Jul 2014 - Jan 2016
    Cartersville,Ga
    Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Advanced Tier 1 customer assistance and resolution training and experience Maintained positive customer satisfaction surveys Managed user profiles, security access and shared file structures.
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Jessica Redwine Education Details

Frequently Asked Questions about Jessica Redwine

What company does Jessica Redwine work for?

Jessica Redwine works for The Home Depot

What is Jessica Redwine's role at the current company?

Jessica Redwine's current role is OCC Resolution Expeditor.

What is Jessica Redwine's email address?

Jessica Redwine's email address is je****@****pot.com

What schools did Jessica Redwine attend?

Jessica Redwine attended Allatoona High School.

Who are Jessica Redwine's colleagues?

Jessica Redwine's colleagues are Stephon Singh, Gracie Holder, Joel Meyreles, Cortland Crumb, Brad Radtke, Cynthia Clearwaters-Palko, James Maloney.

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