Jessica Horn Email & Phone Number

Hedgesville, Wv, Us

Hagerstown, Md

My goal is to bring the people perspective when working with leaders and their teams. Build a trusting and open relationship with Leaders to support the business. Bring P&C expertise and competence to provide on-going coaching and guidance on P&C matters. Create prerequisites for Leaders to grow their teams to drive business performance and positive employee experience to strengthen people engagement. Work together with Leaders to proactively drive P&C agenda and day-to-day activities. Manage… Show more My goal is to bring the people perspective when working with leaders and their teams. Build a trusting and open relationship with Leaders to support the business. Bring P&C expertise and competence to provide on-going coaching and guidance on P&C matters. Create prerequisites for Leaders to grow their teams to drive business performance and positive employee experience to strengthen people engagement. Work together with Leaders to proactively drive P&C agenda and day-to-day activities. Manage P&C capabilities such as Health, Safety and Wellbeing, Labor Law, Employee Relations and act as coach for total rewards. Guide and support in leveraging digital solutions and encourage self-service usage for employees and leaders to get to the right support channels.- Develop a deep understanding of the business strategy to anticipate the evolving organizational needs and human impact to shape a positive employee experience.- Work with Leaders to drive People Strategy by translating it into tailored action plans for respective business.- Partner with the business to solve strategic dilemmas.- Use data analytics to facilitate workforce planning and forecasting of skills to guide business decisions in short-, mid- and long-term.- Proactively identify and develop the next generation of leaders.- Drive competence shift through growth mindset and lifelong learning.- Contribute to efficient org design and development.- Enhance organizational agility and embed new ways of working.- Drive change initiatives based on business objectives and advocate the importance of people side of change.- Shape with Leaders the desired behaviors based on Volvo values and Leadership Principles.- Leverage workforce-related insights and opportunities to proactively guide business decisions.- Analyze external trends and their impact on Volvo workforce to shape business recommendations. Show less

120 E. Oak Ridge Drive Suite 700 Hagerstown, Md 21740

120 E. Oak Ridge Dr. St. 700 Hagerstown, Md 21740

- Implement, present and negotiate contracts with new and existing clients - Create and employ an effective sourcing strategy with successful techniques to identify a high quality, diverse candidate pool in an efficient, cost effective manner, to include phone sourcing, internet, social media, job fairs and networking- Manage the staffing process including allocation of work load among self/recruiting team by overseeing the activity and results of the team including completion of… Show more - Implement, present and negotiate contracts with new and existing clients - Create and employ an effective sourcing strategy with successful techniques to identify a high quality, diverse candidate pool in an efficient, cost effective manner, to include phone sourcing, internet, social media, job fairs and networking- Manage the staffing process including allocation of work load among self/recruiting team by overseeing the activity and results of the team including completion of in-take sessions, posting requisitions, candidate sourcing, managing and screening of candidate flow, interview scheduling, candidate interviews, offer development and delivery, pre-employment screening, requisition closing, and new hire orientation and follow –up- Ensure that all phases of the recruitment life cycle including sourcing, screening, presentation, negotiation of offers and reference and background checks are properly coordinated, monitored, tracked, and executedResponsible for analyzing data to identify gaps and trends. - Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI- Manage the recruitment & selection process for Hagerstown Operations. This includes ensuring manpower numbers are maintained for factory roles and taking proper actions to close gaps- Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools- Develops recruitment strategies to proactively search for a diverse pool of top industry retail talent using various recruiting methods (direct sourcing, internal recruitment, web-based, print media, social media, etc.) Show less

Martinsburg, Wv

♦Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.♦Determines applicant requirements by studying job description and job qualifications.♦Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.♦Determines applicant qualifications by… Show more ♦Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.♦Determines applicant requirements by studying job description and job qualifications.♦Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.♦Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.♦Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.♦Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.♦Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.♦Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.♦Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.♦Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.♦Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.♦Accomplishes human resources and organization mission by completing related results as needed. Show less

Maryland/Pennsylvania

♦Partnering with hiring managers to determine staffing needs♦Screening resumes♦Performing in-person and phone interviews with candidates♦Administering appropriate company assessments♦Performing reference and background checks♦Making recommendations to company hiring managers♦Coordinating interviews with the hiring managers♦Following up on the interview process status♦Maintaining relationships with both internal and external clients to ensure staffing goals are… Show more ♦Partnering with hiring managers to determine staffing needs♦Screening resumes♦Performing in-person and phone interviews with candidates♦Administering appropriate company assessments♦Performing reference and background checks♦Making recommendations to company hiring managers♦Coordinating interviews with the hiring managers♦Following up on the interview process status♦Maintaining relationships with both internal and external clients to ensure staffing goals are achieved♦Communicating employer information and benefits during screening process♦Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices♦Serving as a liaison with area employment agencies, colleges, and industry associations♦Completing timely reports on employment activity♦Conducting exit interviews on terminating employees Show less

Hagerstown, Md

Established strong business qualities including customer service, sales, teamwork, and marketing all while working in a high-volume environment.Top five employee out of 100 employees on company matrix for majority of tenure as a Trainee.

Hagerstown, Md

Direct, one point of contact for merchants. Providing personal customer service in regards to all things pertaining to their merchant account.♦Manage an assigned portfolio of 250+ high valued merchant accounts ranging in profitability from $1-$5 million.

Hagerstown, Md

Direct, one point of contact for merchants. Providing personal customer service in regards to all things pertaining to their merchant account.♦ Managed an assigned profile of 850+ merchant accounts.♦ Over exceed expectations given: based upon margin compression, average DM (decision maker) contacts, and quality.

Hagerstown, Md

Worked with merchants to extend contractual relationships within the organization. Completing rate reviews as needed along with the utmost in customer service.♦ Consistent top performer averaging over 65 contracts per month.

Hagerstown, Md

Provided sales channel relationship development through proactive efforts, including outbound calls to clients in order to increase revenue retention. Ensured complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. Identified cross sales opportunities and facilitating implementation and activation. Acted as liaison between clients and internal departments to communicate, research, and investigate client issues… Show more Provided sales channel relationship development through proactive efforts, including outbound calls to clients in order to increase revenue retention. Ensured complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. Identified cross sales opportunities and facilitating implementation and activation. Acted as liaison between clients and internal departments to communicate, research, and investigate client issues. Analyzed data and workflows to determine root causes and make recommendations to gain efficiencies. Provided client education and training as required.♦ Recognized as a continuous top performer:♦ Awarded Highest Average Calls- March 2012, April 2012, May 2012 & June 2012♦ Awarded Highest Total Tickets Assigned- March 2012, April 2012, May 2012 & June 2012♦ Awarded Highest Total Tickets Closed- March 2012, April 2012, May 2012 & June 2012 Show less

Hagerstown, Md

Projected a positive customer experience to clients through exceptional verbal and writing communication. Single point of contact to customers providing superior service and an ongoing rapport. Worked collaboratively with clients to problem solve, negotiate settlements, assist with pricing and rate changes, and ensured high level of client satisfaction.

Hagerstown, Md

First point of contact for Canadian customers, responding to inbound calls on a wide range of customer issues, from account and balance inquiries to queries about a full range of products and services. Conducted research for our customers and responded via phone, email or fax. With each call assisted merchants with their individual needs.♦ Recognized for confident, friendly telephone manner and quick merchant resolutions.

Frederick, Md

Identified, capitalized upon, and secured client base through proactive marketing and sales initiatives, researched and analyzed best products to suit client’s individual needs, and developed strong client relationships resulting in customer loyalty and numerous referrals.♦ Received accolades for continuously producing high-levels of customer satisfaction.♦ Prided-self on always displaying high-levels of ethics, professionalism, trust, andconfidentiality.

Frederick, Md

Managed all aspects of recruiting efforts to support primary client; Bechtel.♦ Created and implemented recruiting strategies, resulting in an increased volume of potential candidates for the client.♦ Oversaw processing of incoming resumes, job applicants, offer negotiations, and new hire orientation.♦ Developed and maintained relationships with hiring managers and work force planners.♦ Attributed over $100,000 GP total

Bachelor Of Arts (B.A.), Sociology And Anthropology

Activities and Societies: Alpha Omicron Pi

High School Diploma, General Education