Jessica Horn Email & Phone Number

Hedgesville, WV, US

Hagerstown, MD

My goal is to bring the people perspective when working with leaders and their teams. Build a trusting and open relationship with Leaders to support the business. Bring P&C expertise and competence to provide on-going coaching and guidance on P&C matters. Create prerequisites for Leaders to grow their teams to drive business performance and positive.

120 E. Oak Ridge Drive Suite 700 Hagerstown, MD 21740

120 E. Oak Ridge Dr. St. 700 Hagerstown, MD 21740

- Implement, present and negotiate contracts with new and existing clients - Create and employ an effective sourcing strategy with successful techniques to identify a high quality, diverse candidate pool in an efficient, cost effective manner, to include phone sourcing, internet, social media, job fairs and networking- Manage the staffing process including.

Martinsburg, WV

♦Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.♦Determines applicant requirements by studying job description and job qualifications.♦Attracts.

Maryland/Pennsylvania

♦Partnering with hiring managers to determine staffing needs♦Screening resumes♦Performing in-person and phone interviews with candidates♦Administering appropriate company assessments♦Performing reference and background checks♦Making recommendations to company hiring managers♦Coordinating interviews with the hiring managers♦Following up on the interview.

Hagerstown, MD

Established strong business qualities including customer service, sales, teamwork, and marketing all while working in a high-volume environment.Top five employee out of 100 employees on company matrix for majority of tenure as a Trainee.

Hagerstown, MD

Direct, one point of contact for merchants. Providing personal customer service in regards to all things pertaining to their merchant account.♦Manage an assigned portfolio of 250+ high valued merchant accounts ranging in profitability from $1-$5 million.

Hagerstown, MD

Direct, one point of contact for merchants. Providing personal customer service in regards to all things pertaining to their merchant account.♦ Managed an assigned profile of 850+ merchant accounts.♦ Over exceed expectations given: based upon margin compression, average DM (decision maker) contacts, and quality.

Hagerstown, MD

Worked with merchants to extend contractual relationships within the organization. Completing rate reviews as needed along with the utmost in customer service.♦ Consistent top performer averaging over 65 contracts per month.

Hagerstown, MD

Provided sales channel relationship development through proactive efforts, including outbound calls to clients in order to increase revenue retention. Ensured complete and prompt resolution for moderate to complex operational inquiries from clients directly and other areas within First Data. Identified cross sales opportunities and facilitating.

Hagerstown, MD

Projected a positive customer experience to clients through exceptional verbal and writing communication. Single point of contact to customers providing superior service and an ongoing rapport. Worked collaboratively with clients to problem solve, negotiate settlements, assist with pricing and rate changes, and ensured high level of client satisfaction.

Hagerstown, MD

First point of contact for Canadian customers, responding to inbound calls on a wide range of customer issues, from account and balance inquiries to queries about a full range of products and services. Conducted research for our customers and responded via phone, email or fax. With each call assisted merchants with their individual needs.♦ Recognized for.

Frederick, MD

Identified, capitalized upon, and secured client base through proactive marketing and sales initiatives, researched and analyzed best products to suit client’s individual needs, and developed strong client relationships resulting in customer loyalty and numerous referrals.♦ Received accolades for continuously producing high-levels of customer.

Frederick, MD

Managed all aspects of recruiting efforts to support primary client; Bechtel.♦ Created and implemented recruiting strategies, resulting in an increased volume of potential candidates for the client.♦ Oversaw processing of incoming resumes, job applicants, offer negotiations, and new hire orientation.♦ Developed and maintained relationships with hiring.

Bachelor Of Arts (B.A.), Sociology And Anthropology

Activities and Societies: Alpha Omicron Pi

High School Diploma, General Education