Trebro UK Ltd - The sale of new and used turf harvesting machinery - Trebro machinery parts salesMy role within the family business is incredibly varied, which is why I am so passionate about working here. I have several different roles within the company:Customer Service: As company secretary I sit front of house, so I greet customers and suppliers throughout the day, as well as taking customer order by telephone and email. Media/Marketing: I run the companies social sites; facebook, twitter, website. We often travel to turfing industry events, so I design the appropriate literature to be given to potential customers. Purchasing: I buy in agricultural parts and machinery, and bring in the shipments from several different countries. Accounting: It is my responsibility to monitor our profit and loss when invoicing customers. I also chase outstanding debt, reconcile the bank accounts, manage overseas payments and run our in house purchase order system. Payroll/HR: I payroll both timesheet and salaried staff. Health and Safety: I monitor all aspects of health and safety, including but not limited to; accident and near miss reporting, general housekeeping, first aid supplies, fire alarm tests, risk assessments, electrical tests and stock of PPE.

For many years I’ve been passionate about creating art, in all forms.I studied media publishing at National Diploma level, which kick started my career in all things digital.My portfolio includes creating innovative online content for social media, including creating artwork for Amazon A+ stores, bespoke logo creation, business card & flyer design to name a few.I offer a bespoke logo package where I will work with you to create the logo that really represents your business. I am a perfectionist - which really shows in my work - which is my main reason for offering n unlimited number of edits to your design. I now have an extensive folder of design work for business cards & flyers. I specialise in working with small to medium sized local business owners, although I have also worked with larger corporations seeking to tell their unique visual story through original design.If you would like a quote, get in touch today!

Highly dedicated and self-motivated, with excellent communication skills and experience in a broad range of sectors, such as Office, Commercial, Industrial, Engineering and Transport. Extremely competent in all aspects of client servicing, business development and candidate management. Organised and dedicated to getting the job done right the first time around.I have the ability to establish and maintain excellent relationships with colleagues and customers alike at varying levels. Mature, responsible, and capable of working unsupervised.In my current role I recruit both temporary and permanent staff for different businesses throughout Yorkshire, over the telephone, through social media, using online platforms and face to face. Generating and following up my own leads, building rapport, gaining trust, showing honesty, and ultimately securing new and repeat business.Specialties: recruitment, business development, lead generation, skilled trades, manufacturing, engineering, warehouse and distribution, Industrial sector, driving, commercial and office divisions.

Upon my return to the country in September 2014, I was offered the chance to work for Global Green Resource Recovery. This position was very much a cold calling sales role, where I would contact garages and companies across the England and Scotland to purchase their waste oils. I would then arrange the collection of the waste with our suppliers, and arrange payment with our finance department.During my short time working here, I also helped to create a new website for Global Green. This was a tiny company with only 4 of us in the office, which unfortunately resulted in the company closing down in November 2014, leaving me redundant.

I was offered the position at benenden before leaving my last position at CPP, due to my excellent customer service skills and sensitivity to difficult situations. I spoke to members daily to resolve sensitive situations relating to health issues and death; I retained members who wanted to leave the society by reminding them of the services we offered (re-selling); I dealt with post and general administrative duties; I trained new members of the team on our processes and the FSA guidelines; I stood in for the team manager to be point of call when management were not in the office.After spending just over a year working for benenden health, I made the decision to leave as due to a rebrand and reshuffle of staff, there was just no room for progression. I then decided to go a bit further afield and spent the next 12 months travelling Australia!

I started out as an inbound customer service agent possessing excellent customer service skills and treating customers fairly ; I proactively problem solved to prevent issues reoccurring in the future; full administrative duties for the Claims Team including assessing information to make an informed decision whether to accept, decline or pend a mobile phone insurance claim; I assisted my team manager on daily duties including training and monitoring new staff when needed, sent out appropriate emails on manager’s behalf, and looked after my team when my manager was away; effective objection handling to prevent managerial call backs; I handled verbal complaints and came to a resolution that not only saved the business money, but also the ensured that the customer was happy with the service and outcome.Due to being so proactive in my approach to work, I was then recruited directly by the Complaints Department - I collated issues on spread sheets for route cause analysis improvements; trained new complaint handlers; responded to correspondence from customers with complaints, fed back underlying issues to the relevant department; I issued disciplinary action for errors to staff on all levels; I managed my own workload and distributed the work to the team.Unfortunately, CPP was given a huge fine by the FSA for "miss-selling"​ it's 'Card Protection Plan' to customers of NatWest, RBS and Ulster and therefore my future was very unstable. I made the decision to leave CPP and find work elsewhere.

This was my first full time job after leaving college; I set up and managed sponsored links (adverts) on Google; I listened and responded to customer needs to gain positive results; excellent knowledge of Microsoft Office and the internet; I assisted with internal and external post and general administrative duties; I monitored and adjusted previous adverts to achieve the best outcome for the customer and ensure repeat business.I then moved to the Credit Control Department. This was a short term cover role where I chased outstanding payments from customers; I spoke with our customers to resolve any issues they had and used my own judgement to offer payment plans, I used SAGE pay on a daily basis; I referred any long outstanding payments to the appropriate manager. I stood in for the credit control manager when he was out of the business as the point of contact for both the credit control department and the customer services team too.My next step in this company was to work for the Customer Services Department where I handled any customer complaints; resolved daily queries; handled disputes and referred cases to debt collection; excellent customer service skills; administrative duties i.e. SAGE pay, fax, email; incoming and outgoing mail.Unfortunately, this business moved from York to Leeds and made cut backs and I was made redundant.