The role involved heading up the Product Management function within the global web development team. Responsibilities:• Establishing product management function within team – including rollout of consistent management practices across all products• Managing a portfolio of global web applications including the core customer portal – which operates in 9 countries and services millions of users• Maintaining product roadmaps, ensuring alignment to strategic direction globally• Assisting with setting success measurements for each product and tracking those on a quarterly basis for key stakeholders• Working with external agencies on a number of projects to define the digital branding and usability standards• Working with IT risk and security teams to ensure alignment with global web security policies• Working with business stakeholders on implementation planning for releases or launches of new products • Customer research including demographic profiling, creating personas and understanding user satisfaction through polls and surveys• Market research including industry trends and competitor analysis• Managing product governance around usability, content, and accessibility• Assisting in cross platform device strategies for products

This role involved creating and implementing an online strategy for a core business line following a change in legislation.Responsibilities:• Define and rollout digital strategy• Outline key objectives for project and produce roadmap for delivery• Customer research to understand impact of change• Define communications strategy for both internal and external customers• Define strategy to improve website appearance, usability and navigation• Work with key stakeholders within business and technology groups • Review and sign off on all functional and technical specifications• Online content management• Working with business stakeholders on implementation planning for releases including marketing communications• Success measurement reporting and making recommendations post rollout following customer feedback or reporting results

The role involved providing key clients communication solutions for efficiency and stakeholder engagement, whilst driving revenue opportunities for the business.

This role involved supporting the project manager on a number of online projects, including the creation and implementation of an intranet, maintaining and updating a press site, online shop and development of an extranet.