Jessica Howard Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

•Managed full content development life cycles for newly acquired clients and new campaigns: supervising development, assessing technical requirements, scoping, building timelines, and resource allocation.•Oversaw development and delivery of projects for clients that included Johnson & Johnson, Mead Johnson, EMD Serono, Galderma, Bausch & Lomb, La Roche-Posay, and L’Oreal.•Guided development of websites, iPad presentations, web banners, representative-triggered emails, and other… Show more •Managed full content development life cycles for newly acquired clients and new campaigns: supervising development, assessing technical requirements, scoping, building timelines, and resource allocation.•Oversaw development and delivery of projects for clients that included Johnson & Johnson, Mead Johnson, EMD Serono, Galderma, Bausch & Lomb, La Roche-Posay, and L’Oreal.•Guided development of websites, iPad presentations, web banners, representative-triggered emails, and other initiatives.•Partnered with client-side Brand and Creatives, Account, Product teams to maximize KPIs on product launches, marketing campaigns, and content updates. Show less

Philadelphia, Pennsylvania, United States

* Supported day-to-day functioning of hardware, software, and the computer network of a middle size team of 250 employees.* Assisted employees in using MIS systems, such as Mac OS X, Chrome, wireless and network infrastructure, to maximize efficiencies.* Purchased, installed, configured, maintained, and troubleshot computer workstation hardware, software, and peripheral devices.* Worked with with local domain identity federation to external cloud providers (Okta & Azure AD.)*… Show more * Supported day-to-day functioning of hardware, software, and the computer network of a middle size team of 250 employees.* Assisted employees in using MIS systems, such as Mac OS X, Chrome, wireless and network infrastructure, to maximize efficiencies.* Purchased, installed, configured, maintained, and troubleshot computer workstation hardware, software, and peripheral devices.* Worked with with local domain identity federation to external cloud providers (Okta & Azure AD.)* Managed Office365 in federated, SMB environment(s) including hosted Exchange, OneDrive for Business, SharePoint Online and Microsoft Teams. Show less

Philadelphia, Pennsylvania, United States

•Monitored the sortation system using multiple software applications while communicating with conveyor mechanics & operations employees•Supervised conveyor maintenance mechanics•Responsible for dispatching of work, de-logging of work, and follow-up on repairs•Supervised housekeeping employees to ensure the facility appearance was maintained for the most reasonable cost

Philadelphia, Pennsylvania, United States

•Managed department resources to ensure maximum output, accuracy, and efficiency at all times.•Ensured that all department and/or corporate policies and procedures are communicated, understood, and adhered to.•Established a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, cooperation, and continual improvement on all levels.•Made sure that all employees adhere to safety policies and procedures at all times, operating in full… Show more •Managed department resources to ensure maximum output, accuracy, and efficiency at all times.•Ensured that all department and/or corporate policies and procedures are communicated, understood, and adhered to.•Established a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, cooperation, and continual improvement on all levels.•Made sure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.•Effectively operated ARB machinery to process high volume in a timely manner. Show less

Cherry Hill, New Jersey

•Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members•Flexibility to regularly rotate through different technical specialties and skill sets•Ability to thrive on change as products evolve•Provides personal training for customers, helping them acquire skills such as: photo, video, and music projects•Offered repair and digital content problem solving

Cupertino, California, United States

•Created a standalone web-based infrastructure using JavaScript, CSS, & HTML•Created a middleware server to communicate between a web-based platform and an API•Became familiar with the debugging process •Worked on confidential projects with a small team, and learned to be comfortable with ambiguity•Used IntelliJ and Visual Studios for all text editing•Attended meetings daily and one on one check-ins with managers using Slack and Webex

Cupertino, California, United States

•Acquired a range of technical troubleshooting skills and iOS(iPhone, iPad, iPod) experience•Became proficient at researching across multiple tools while talking to a customer•Effectively tailored communication and style to different audiences•Serviced US and Canada customers remotely via remote control software•Used internal ticketing systems to manage, track, and process actions taken on customer accounts, passwords, and product support resolutions

•Worked close at hand with licensed pharmacists to provide excellent service within one of the highest-volume stores in the region•Kept track of the pharmacy inventory•Promptly and correctly calculated dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.•Processed prescription payments through insurance, when applicable.•Routinely commended for quick problem solving skills and customer service.