Jessica Caixeta Biage Email & Phone Number

Canada

Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Conducted rigorous Quality Control (4-eye check) reviews on KYC document refreshes for diverse business units across North America, APAC, and EMEA, averaging 30 cases per week to ensure compliance with local KYC requirements and Data Quality standards.Served as the regional KYC/AML policy expert, proactively identifying, developing, and enhancing procedural documentation while ensuring stakeholder review and management approval.Mentored and trained over 25 senior analysts, team leads, and managers during onboarding, customizing training sessions for rapid integration and strengthening AML/KYC compliance knowledge.Collaborated with Compliance teams to address issues, streamline global requirements, and participated in 15+ oversight tests, 10+ audits, and numerous regional KYC process training sessions.Delivered weekly training sessions, addressing areas identified during QC reviews. This proactive approach significantly enhanced team knowledge, resulting in a 95% pass rate for audits and oversight testing.Established QC assignment schedules to minimize backlog and ensured comprehensive coverage. Proactively led initiatives to simplify processes and enhance efficiency, collaborating closely with management.

Toronto, Ontario, Canada

Ensured compliance with global regulations and RBC policies for Know Your Client (KYC) due diligence, including AML and sanctions. Managed record keeping and refreshed missing information.Conducted KYC due diligence searches and reviews for clients with varying risk levels (Low/Medium/High). Consistently exceeded weekly and daily productivity targets, averaging over 40 reviews per week, while maintaining a quality rate exceeding 90%.Served as Subject Matter Expert on KYC Canada policy and had working knowledge of other regional KYC requirements. Conducted training for new hires, including senior analysts and team leads.Participated in intra-day and after-hours testing to support system and process improvements. Contributed to testing Name Screening and Documentation Upload Bots, resulting in improved team productivity.Identified and escalated cases with material adverse information to the appropriate Financial Crimes team (AML Advisory, Global Economic Sanctions, High Risk Clients).

Toronto, Ontario, Canada

Toronto, Canada Area

Handled 60+ customers daily, with duties including responding to customers inquiries, providing information on bank accounts, policies, products, and services.Boosted branch’s performance indicators through efficient communication and effective resolution of customer complaints, becoming top quartile CSR performance in branch.Promoted Secure Desk Operator and Senior CSR responsible for training new hires on complying with company’s due diligence procedures and AML regulatory mandates.Regularly exceeded quarterly sales goals by over 20% through effective up-selling of bank’s products (Units / Day 1.91 vs cluster of 0.61).Worked close to management analyzing internal reports for discrepancies and suspicious activities, ensured customer information obtained by sales team was consistent with AML policy and procedures.Knowledge in identifying fraudulent behaviour/activities involving high tech methods, studied Scam, Fraud and Identity Theft and Cybernation courses in College.

Uberlândia Area, Brazil

Reviewed monthly 100+ loan agreements to ensure that they were complete and accurate according to KYC policies and all federal and state compliance guidelines relative to retain mortgage lending.Analyzed applicants' financial statements and credit history to implement additional steps, validating KYC risk compliance based on research of customer records to determine feasibility of granting loans.Negotiated payment arrangements with customers who had delinquent loans, collecting over $500,000 in arrears.Conduct background investigations as required, set credit policies, credit lines, procedures and standards in conjunction with senior managers.

Uberlândia Area, Brazil

Charged with handling up to 150 customer inquiries per week on a variety of topics, including resolving complaints related to residential units, construction sites and loan processEnsured the department's data management process were in compliance with the company's and regulatory agencies policies and procedures, achieving 100% compliance on 2 annual audits.Worked closed with legal department preparing weekly over 30 contracts and sales/purchase agreements; developed great knowledge of standard clauses in loans contracts and contractual obligations.Corrected data discrepancies by contacting clients to acquire clarification on missing or erroneous data, improved department accuracy rate by 99% by double reviewing agreements.

Ontario Advanced Diploma, Business Administration Finance

Award Honours Advanced Diploma

Bachelor’S Degree, Business Administration And Management, General