Jessica Phillips Email & Phone Number

United States

Ensure timely and accurate billing processes.Reconcile billing issues or complaints. Issue invoices to clients.

Orlando, Florida, United States

•Masterfully scheduled and managed logistics for service calls, including travel arrangements and accommodations for technicians and vendors, ensuring efficient deployment and adherence to project timelines and standards.•Stepped up to manage and oversee the service department, leading despite the sudden absence of a manager and handling increased responsibilities effectively.•Led a team of 16 technicians, driving team efficiency and enhancing project success.Managed critical communications with clients and stakeholders, significantly improving relationship quality and ensuring project transparency through meticulous coordination and scheduling updates.•Processed a high volume of RMAs and managed service contracts, instituting robust processes to guarantee consistency and accuracy in logistical and contractual management.•Oversaw daily payroll processing and timesheet management, ensuring accuracy and timely execution of employee compensation.

Orlando, Florida, United States

•Optimized warehouse operations by facilitating effective communication between staff for proper order loading and unloading.•Developed efficient delivery routes, coordinating with over 20 drivers to ensure timely deliveries and meet daily logistics targets.•Enhanced customer satisfaction by establishing strong relationships with clients, utilizing active listening and strategic questioning to understand and respond to their needs.•Managed a high volume of incoming customer communications, resolving delivery issues promptly and maintaining high service quality.

Ohio, United States

•Efficiently managed the submission of billing data and medical claims to insurance companies, demonstrating expertise in complex healthcare reimbursement processes.•Upheld stringent confidentiality standards, strictly adhering to HIPAA guidelines to ensure the privacy and security of patient information.•Meticulously documented and reconciled client and payer account balances, enhancing financial transparency and accountability.•Handled a significant volume of inbound and outbound calls, addressing customer inquiries and resolving issues related to billing and collections with high professionalism.

Orlando, Florida, United States

Delivered comprehensive support to both internal and external customers, enhancing their experience and resolving queries efficiently.Consistently achieved high customer satisfaction ratings by employing proactive strategies for one-call resolution of issues.Accurately documented interactions and complaints in the CRM database, ensuring data integrity and support traceability.Managed a high volume of daily customer interactions with a steadfast commitment to positivity and customer satisfaction, fostering a supportive and responsive service environment.

850 E Altemonte Dr, Altmonte Springs

•Providing exceptional customer support with a focus on exceeding expectations.•Addressing inquiries related to customer accounts with accuracy and efficiency.•Facilitating seamless order placements to ensure a positive customer experience.•Proactively troubleshooting issues to swiftly resolve challenges and enhance customer satisfaction.