Analyzed known revenue vs sales data. Via Internal and external systemsAssist upper management and Loss prevention with reports and review revenue for problem areasWorked with internal teams to understand business needs and changing strategies.Prepared reports for high Profile Customer accounts, Loss Prevention and Branch ManagersRevenue Analyst SupervisorProvide Support for 40+ technicians in the field and Branch ManagersResolve Technicians difficulties relating to technical failures, incorrect data entry, monetary discrepancies and inconsistencies in meter variancesReview daily collections to ensure accuracy and monitoring for problemsPrepare reports for managers and accounting departmentReconciling brinks and bank statements to collection amountsCustomer Service RepresentativeReceive incoming calls in a busy call center, quickly asses the customers needs to resolve/address customers issue or needs Dispatching service calls to machines that need repair.Prepared refunds for customers as needed

Receive incoming calls in busy call center, quickly assess the customer's shipment and account status to resolve/address customers issue or needReview customers inquiries, concerns, requests and suggestions; determines appropriate solutions and/or responsesCorrelate data for large account customer, often with little or no advance notice for requestFile all proper and procedural executive complaints on behalf of customersCustomers include: residential, small and large corporate accounts, business units within DHL Express (Sales, General Customer Service, Global Mail,) and the United States Post Office

ServerManage day to day objectives in regards to the food preparationEnsure all cash handling procedures are adhered toReview staffing level versus customer levelAssist with Wait staff in serving customers, stations, and sectionsSupport Metro Espresso with location appearance and presentation.

Delivered customer support to high call load each shift.Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.De-escalated customer issues with proven conflict mediation and problem-solving abilities.Provide support, via shipment and account research, along with result reports to a variety of customers.Followed up on emailed or web-submitted customer inquiries within standard response times.

ServerManage day to day objectives in regards to the food preparationEnsure all cash handling procedures are adhered toReview staffing level versus customer levelAssist with Wait staff in serving customers, stations, and sectionsSupport Metro Espresso with location appearance and presentation.

Central Station DispatcherDispatching service and lock technicians per individual customer and business account requestsReviewed and received incoming calls from customers on billing issuesProduce video-imaging badgesAdministrate Card Access SystemsDispatching police and fire departments when alarms are alertedSetting up new accounts, data entry, and troubleshooting alarm systems problems